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Kromer Investments Inc
1150 Matley Lane, Reno, Nevada, United States
About the Kromer Investments Inc
Kromer Investments Inc is a reputable real estate agency located at 1150 Matley Lane in Reno, Nevada, United States. With a strong focus on providing top-notch services to clients looking to buy, sell, or invest in real estate properties, Kromer Investments Inc has built a solid reputation for excellence in the industry. Their team of experienced professionals is dedicated to helping clients achieve their real estate goals and navigate the complexities of the market with ease. Whether you are a first-time homebuyer or a seasoned investor, Kromer Investments Inc is committed to providing personalized solutions tailored to your specific needs. Contact them today to learn more about their services and how they can assist you in your real estate journey.
Photos of Kromer Investments Inc
1150 Matley Ln, Reno, NV 89502, United States
Opening hours of Kromer Investments Inc
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Kromer Investments Inc
"If I could leave zero stars I would the management here does not care the security door in my complex was broke for four months and they did nothing even after repeated calls. When you try to call them they don’t answer the phone"
"I live at the Sandpebble/Spanish Oaks complex. Our experience here has been horrible. If I could afford to move I would and it definitely wouldn't be to another Kromer Investment property. The first apartment at this complex burned while we were on vacation because according to the inspector of the tenants upstairs. They refuse to give us their information or even their insurance information so we could file a claim and then want us to pay for damages that were already paid for by insurance. Paint,replace carpet etc. They also want rent on an uninhabitable unit. Due to the fire, they moved us into another apartment that was set for remodel that was not clean. When we complained about stuff needing to be corrected, we were told " were not going to fix it because this unit is going to be remodeled " Moved us again into a newly remodeled unit and charged us for cleaning the other unit even though it was cleaner than when we moved in. We has Spectrum in our first apartment and was very happy with it. Now we are charged 80.00 per month for our free Direct TV and internet that works sometimes 2 or 3 days a week. We are not allowed to change who we use and there is no technical support available when the office is closed. In the past seven days our service was down Friday, Saturday and Sunday. Started working on Monday morning so no need to call technical support. Stopped working again on Thursday night after 5 when the office was already closed, started working again Friday morning so once again no need to call technical support. Come home Friday and guess what service is down again after 5 so no technical support available. When asked if Kromer Investment owns stocks in Direct TV and that is why we are FORCED to use a service we don't want. I was told by their "customer service agent" Yes they do. Worst living experience we have ever had."
"They told me they couldn’t verify my residency of where I had been living the last two years even though I had recent rent receipts and they took my deposit anyway and won’t give it back. I feel like Kromer investments steals money from people to pay their rent and habits"
"This review is a copy of what I posted to Keystone Trailhead Villages google page as the owners response was a complete lie and I would like to document it here as well. I have also lodged a complaint with the BBB. My review: “I was first completely blown off for a tour that I had scheduled well in advance. I even called to confirm that I was on the calendar. I arrived and they were eating lunch and could not meet with me. They didn’t even acknowledge my presence until I knocked on the door 10 minutes past my appointment time. They agreed to meet with me the next day. Unfortunately, there was a glitch in their automatic door system so they could not access the leasing office. No tour that day either. I was very kind about all of this and in spite of it, I chose to apply. It took about 1.5 weeks to process my application when I was told it would take 3 days. I was also told if I applied by December 20th, they would honor the rent special. This was not true. It was only weeks after submitting my application that I was told they could not honor the rent special and I had already given notice due to them telling me my application was likely to be approved. So now I’m scrambling to find a place because they did not communicate with me properly. On top of that, in spite of multiple units being available online, they tell me an ADA unit is all that’s available now. I just about beg for photos of it that are never sent. When they allegedly are sent, they’re sent to the wrong email. An email I did not type incorrectly on my application so I’m not sure where they got this email from. I still have not seen the photos. I’ve basically been ghosted since then in spite of spending over $200 applying that I’ll probably never get back. I’ve called many times and they usually don’t answer or they leave me on hold until I have no choice but to hang up. I suspect because I don’t have an excellent credit score they decided to give me the runaround and treat me like I’m less than human by offering me the least desirable unit they have. I’m not even sure it’s legal to offer an ADA unit to someone who isn’t disabled. They’re clearly majorly understaffed so I want to acknowledge that this may not be par for the course with this apartment complex and that it’s probably not the leasing offices fault. But I don’t think this is a good time to be applying here. They’re clearly dealing with some internal issues and I’m sure it has an impact on other day to day processes like maintenance requests.” Here is how they responded: “Hello, Thank you for leaving a review for Keystone Trailhead Village. We're sorry about your experience and the confusion. At the beginning of December, our property only had one 1-Bedroom available and it was an ADA unit. We sent you photos of that unit and you replied you wanted a unit that was not ADA. We understood but we didn't have a non-ADA 1-Bedroom unit. We had a 2-Bedrooms available and offered it you but you insisted on a 1-Bedroom, which we did not have. We stayed in contact with you throughout the process and even offered you a 1-Bedroom with our sister property across the street because you submitted an application. But you kept on persisting on 1-Bedroom we don't have. Furthermore, we're sorry you weren't able to make it to the first scheduled visit, which resulted you arriving during the lunch period and having to reschedule for the next day. It was unfortunate our lock had issues for your tour. If you have any questions, feel free to reach out to us and we'd be happy to help.” This is all an absolute lie. I arrived at the scheduled appointment time and the leasing agent was having lunch. I did not receive any photos nor was a two bedroom offered to me. I was open to an ADA unit and I said that, but no photos were provided. I was not informed until after my application was in progress that the only unit available was ADA. They did not remotely stay in contact with me throughout the process as they claim. 1/16/2023: they did not respond when I emailed them. Twice."
"My experience with this renters was unbelievable and awful... Went to the office paid $100 money orders. I got an email says I was qualified. I asked can I see the apartment? They said " not ready yet after renovation within a month or sooner." After couple weeks I received a call saying "it's ready come down bring $1200 sign the lease." Two money orders I went there the following day. Fifty pages I said is this an escrow???? Can I see the apartment??? She said " it's ready." After signing everything I got the keys. Going up the fifth floor it took me forever... Elevator button's lights are not working... I exited the whole way stinking OMG. Dark no oxygen smells Bad. Dirty all the doors left and right are cracked and dirty. I entered the apartment not that they haven't renovated it they haven't cleaned it... Dirty looks like a junkyard. I went back I said give my money back. I don't want this apartment. Manager comes tells me "we can't give you money now we have to send a check in the mail within two weeks. And only $1000 " they screwed me $300 for nothing. I don't recommend this apartments to anyone... Discusting place."
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