Expedia

"DO NOT BUY THE INSURANCE THROUGH EXPEDIA!!!!!!!!!! Do not rent a car through Expedia, or I should say if you rent a car through Expedia do not purchase the insurance. I reserved a car for 11 days and purchased the insurance through Expedia, however the circumstances changed and I only had to use the car rental for 5 days. HERTZ was nice enough to only charge me for the days that I used the car but Expedia would not refund me the unused portion of the insurance that was not used, which was 6 days $60.00. The service rep only continued to tell me that I had to cancel it 15 days before, I reminded the customer rep that I did not cancel the reservation, I used the car for 5 days instead of the 11 days, so the reservation, I asked for a supervisor and I was told it does not matter, I would have had to cancel the reservation 15 days before, however I did not even make the reservation 15 days ahead and I did not cancel the reservation I only shorted the days... After waiting on hold for 30 mins customer service came back on and said she is still looking for her supervisor..."

"2020 Expedia review Thought I was getting a great deal booking air, car & hotel to Vegas. Nope. First issue, I checked the option to pay $120 to pick seats. Once paid I realized it didn’t let me pick the seats. I IM’d Expedia, they wanted to charge me $300 to pick seats then advised to contact Delta. Delta asked me to call Expedia while on the line stating the $300 was unreasonable. Expedia said they couldn’t do anything for me. At that time I had to get ready for work. Days before the trip we ended up having to pay $172 to pick seats so my significant other & could sit together. Second issue, Once checking into the hotel, they gave us a smoking room with 2 full sized beds saying we could try back tomorrow for a non-smoking king bed. The next days we asked the front desk for just that. He said he had one reserved for us but it wasn’t ready yet and he verified my cell to contact me when it was ready so we could move out stuff. Out all day and didn’t hear a word. 8pm went to check on it, front desk said they didn’t have a room and tried contacting our room to tell us. Uhhh that’s not what they said would happen the day before. Romantic Valentines weekend and we weren’t able to sleep in the same bed after booking 3 weeks ahead. Third issue, the day before we were to pick up the rental car, I checked in with Enterprise to ask if we could reserve an extra day. No prob there, except Expedia has us picking up the car at a location far away. The location I checked in with was a block away from us. The agent shook his head & arranged to have the car delivered to our location. Expedia F***ed up so much that we and others had to sort out and pay extra. You’re better off booking straight with the hotel, car rental and airlines. Expedia screws up, takes money and says “oh well”. Second time using Expedia... and the last. NEVER AGAIN."

"Expedia helped cover the cost of the hotel room rate increase when I had to change my travel dates. They literally paid for it (I canceled some week days and added some weekend nights). Hassle free phone call. It was an unexpected pleasantry. I'm stranded in a blizzard and don't feel as bad about it now. They changed my entire 2 and a half week trip without charging me any fees, even though I paid for the cheaper non-refundable hotel rate. Very satisfied and will be using Expedia again. -Note, they also had the least expensive room rates for every hotel I wanted to stay in, which is why I chose them to begin with. -The long phone call wait is because they have to call the hotels and get things taken care of over the phone. You can probably ask them to call you back if you don't want to wait. Also keep in mind, they are a travel agency and at the mercy of the hotels, airlines, car rentals companies, etc."

"So NOT happy with Expedia. I called two times last night and was put on hold for one hour and twenty minutes. I called again today-no resolve. I have two round tickets I purchased through Expedia for South Africa, The itinerary number on my email does not work. The number they gave me for the website for the airlines does not work. When I call Expedia the automated phone does not recognize my phone number, even though I have bought several tickets and hotel rooms through them. The night before I get on the plane, I will be in South Africa(US Citizen)and will not have a cell phone. I will not be able to go on line to confirm, nor pick my seats. They told me its because of a third party booking?? What?? Means nothing to me the customer, who PAID on my credit card $516.40 and now I cant get on either site. SO, they think I should just go to airport and hope for the best? I am supposed to confirm 24 hours ahead of time, let alone the seats. How professional is this? Cant wait to tell my friends to skip this bologna. SO NOT happy with Expedia, I expected more. Guess pay and hope for the best? Not my style. Next time I will go through another company, this has taken several hours and still no resolve. I'm on hold again, this time Las Vegas, its been over 9 minutes and nothing, guess better than 1.22 last night. SICK and SAD"

"Absolutely horrible customer service! We had two itineraries with the same outgoing flight (different return legs), and the airline sent a schedule change for the outgoing flight. On one itinerary, the schedule change was correctly reflected; however, on the other, the outgoing flight was cancelled entirely. I phoned Expedia customer service, and they said the flight had been cancelled. I told them to look at the other itinerary and see that it was not cancelled but rather the schedule had changed. They looked and acknowledged that that appeared to be the case, but said I would have to call the airline and pay a rebooking fee to schedule onto another flight, which I said was ridiculous. I called the airline, and they fixed the issue free of charge, but shortly after, the flight was cancelled again. Not wanting to deal with Expedia again, I phoned the airline directly and had them fix it and confirm that it was Expedia sending the erroneous request. I decided to phone back Expedia to try to have them look into why their system kept sending a cancellation. The person I spoke to was incredibly rude and hung up on me. Fortunately, after several attempts, the airline was able to block Expedia out entirely so our flight would stop being cancelled. Of course Expedia still denies any wrongdoing. In fact, the most I've gotten so far is a line about how they will use my feedback to continue to further improve their products, but judging by the plethora of similar complaints I'm finding, that is not likely to be the case. I will never use their service again without major changes being made. Just hoping to save someone else the frustration of dealing with them."