Veterinary Emergency + Referral Center of Hawaii 345 North Nimitz Highway, Honolulu, HI 96817

"It was an extraordinary experience. I was fully informed in detail, or in brief, the plan of action to keep my dog comfortable if we cannot perform surgery in the near future. Our appointment was flawless. The staff was great. The place was immaculate. I will address that yes you must be prepared to pay as much as if you yourself needed immediate medical attention They have payment options and pamphlets and pet insurance options. You can look into a applicable to your situation Mahalo to all the doctors and staff."

"Let me tell you guys, these people are THE BEST. They have seen me UGLY cry. They have seen me laugh hysterically. They have seen every single emotion come out of me, and they have remained professional through and through. They helped me through a hard loss, and have given my babies the absolute BEST care in emergencies. Oahu pets are lucky to have such a knowledgeable and kind place to go in case of emergencies. Thank you VERC for helping me and my babies through some very hard times. While I hope to not need their services for a long, long time; I’m extremely grateful to have a place I can rely on for the best pet care ❤️"

"Very disappointed with the negligence of their own staff and miscommunication that I experienced. I was referred to them to do an ultrasound for what seemed to be a suspected abdominal mass on my dog. my primary vet had scheduled an oncology appointment at the same time in case I needed it pending the ultrasound results. Ultrasound was done quickly and I was told that the radiologist would not speak to me and that results/report would be sent to my primary vet. 5 days went by and my vet couldn’t access the report through their portal so I had to call so they could send it to my vet and myself personally. After reading the report my vet had said this looks to be more internal medicine than oncology but if they are separate specialties, to schedule separate consults. I had scheduled an internal medicine consult the day after the (already) scheduled oncology consult because I didn’t know which one I needed (i didn’t care about paying for them) if i didn’t need the internal medicine appointment, i could just cancel it. I was called the week before saying that the oncology technician looked at my report and she says it doesn’t look to be internal medicine and they had advised me to “cancel my internal medicine appointment because this is an oncology case” I asked what if it’s not? and they assured me that I didn’t need both appointments and that they could talk amongst each other. Come to my oncology appointment, the oncologist took one look at the report and said this is internal medicine? this isn’t my scope of work you need to see internal medicine personally. Of course my previously scheduled appointment was given away (because i’m pretty sure that’s why they canceled, to give it away) and now i don’t know how long i’d wait. No managers were available of course so they waived my consult fee and sent me on my way “that’s all they could do” the same scheduling coordinator that advised me to cancel my appointment called to reschedule the internal medicine appointment that I, in fact, DID NEED and the soonest they could get me in was another week away. Speaking to manager after manager they were nice but all they could tell me was “that’s all we can do” “we’re sorry we understand how frustrating it is” when in reality it turns out that the technician who advised me to cancel my appointment ONLY read my referral which was for a suspected “abdominal mass” but she didn’t look at the IN HOUSE ultrasound report that she had full access to and made that decision by herself. had she looked at the ultrasound report and read it, as i did, she would have immediately knew not to cancel it. every manager including the director agreed with me and all they could do is say “we’re sorry” and “we’ll do better next time” i received a phone consult from the internal medicine doctor she came up with the results to do a laparoscopic surgery. I informed her that I would be getting a second opinion elsewhere before going through with that and i’m glad I did because we didn’t need to go through with it. The stress and runaround could have been easily avoided had it not been for their poor work ethics. A technician made a call that was not theirs to make and they wasted weeks worth of time which my dog and I paid the price for."

"4 hour emergency visit…observed for 4 hours, only to be told nothing’s wrong with our dog, despite coming in with a 104 degree fever…no blood test, no nothing tests to see what was causing her fever, light panting, (said probably because of hospital anxiety??)$200 visit. The next day our vet found out she has disk herniation in her back, a muscle injury/sprain, ear infection…why didn’t VER tell us that after 4 hours and a sleepless night because of discomfort?? The staff is friendly and the Nimitz location is top notch, but not in evaluation, tests or care."

"The other night when I came home my puppy Sunny had began gagging and suddenly shaking a lot. In a panic I googled 24 hour vet near me and this clinic popped up. We rushed her there and she was immediately assessed and tests were ran. We were told that she has pneumonia and will be put on antibiotics. She remained in their care for two days and finally got to come home today. She is feeling so much better, as her symptoms have greatly subsided. Sunny is our whole world and we are forever grateful for the staff for working so hard and remaining open 24 hours a day."