Decatur Family Practice

"Been going here since 2005 and have found the drs to patient and extremely knowledgeable and through!"

"My son is learning how to navigate life, 20 years old. For it, I guess he’s supposed to also work for the doctors office and know exactly what to give. He had two insurances at one time, mistakenly gave them both cards. They don’t take one, the invalid one. Never to actually look and run the other valid and acceptable one. And was told, he, “should know”. Customer service is horrible. Better to know up front, I guess."

"And don't try and bill me an office charge for not cancelling in 24 hours. No matter how good the doctor is, if the staff is not efficient, not worth going"

"This is the most efficiently operated medical office I have ever encountered. I have never had to wait more than five minutes. I see Dr. Cassalman. She communicates, listens and treats her patients with respect. The people who work in the office are responsive and very helpful. I wouldn't change. I have Multiple sclerosis. So, having the right primary care physician is vital."

"Front office is a train wreck, completely clueless about how Medicare supplemental insurance works. They say they take Medicare, but not if you have supplemental insurance. (?!) I tried to explain how it works, and got yelled at for my trouble. Good luck with these people."