USCIS Reno Field Office

"Great service and all the staff are polite and on point. If you have an appointment and you arrive earlier than the given time with no queue they will attend to you right away."

"I cannot express how thankful I am for Travis one of the immigration officers. He was knowledgeable, friendly, and is an outstanding person. My wife and I will always remember how great of an individual Travis was to us, thank you Travis!"

"The level of incompetence with the customer support is unreal. I’ve never seen so much human error just in data entry for applications in my life. The amount of time spent on the phone just to correct grammatical errors is unreal and still after carefully explaining things nothing gets resolved properly. The departments aren’t connected either so everything is an email to someone who doesn’t understand what needs to be fixed. It’s no wonder that people have to pay lawyers 5k just for a couple applications to be filled out because the amount of trouble that they have to go through is astronomical."

"Very polite and educated staff. I was a little nervous when I went in there but they made me feel really comfortable. Thanks A+"

"the interview went well and fast, the lady officer (very pretty with long blond hair, i didn't catch her name) was knowledgeable about my case, asked the proper questions and was nice."