Ashley Store

"So my name is Chanel and I’ve ordered from the store for 4 1/2 years and every single time I’ve made an order with them. It’s always been some problem now the store I’m waiting for a kitchen table to be delivered to me. The lady answered the phone and told me complete opposite of what I said about a delivery Was supposed to be delivered to me and that was broken and they were unable to deliver it she assumed saying and I quote saying that what is shame that they were supposed to take it with them for delivery and I said what are you talking about? Her job Hung up on me to talk to manager and said I’m denying you services to speak to manager, so does this sound very good being a customer with Ashley’s furniture so your representative that hung up on me from Ashley’s rep from that store watch how many more reviews you get on here? Thank your employee, you don’t treat people like that"

"We picked out a sofa that we loved during the Presidents’ Day weekend. We then went home to compare prices online. Ashley Home Store in Reno beat all online prices, so we called our salesman and ordered it through him. It was delivered in 5 days. Delivery was on time and easy. We had a very good experience with the purchase."

"We had a great shopping experience at this store and especially with Teri who went over and above to help us with our purchase. We went to many (10+) other furniture stores along the way and came back to and purchased from Ashley because of Teri and the selection options and pricing. Our furniture will arrive in 2 weeks. We're very hopeful that it will be perfect for us."

"We were really impressed with the customer service at Ashley in Reno. We shopped in store and had a great experience with Nick, giving us the pros AND cons of many couches and helping us find one that was not too hot in the summer. We also saw an entertainment center on sale and ordered everything to be delivered and assembled. Once delivered, we had a few problems, couches were awesome but the guys said that our entertainment center was NOT covered under the assembly and we would have to assemble it ourselves, which was disappointing since we paid extra for that Premium service. Then when we tried to put it together, one of the Piers was damaged and the stapled part and hinges pulled apart, causing us much frustration. We went to the Customer Service desk in store and started to explain everything to the agent, Pam, the Manager, heard us and stepped in. She explained why that particular product wasn't an "assembly" product and offered to let us pick out any other entertainment center. We actually really wanted that one so she refunded the Premium delivery fee and took care of replacing the Pier that was damaged (putting a rush on it). A lot of companies will just refer you to the 800 number or to the original manufacturer of the product, but Pam stepped up right away to make it right and make sure we left happy! We didn't have to argue or complain. One of the best experiences I've ever had! As Pam and Nick explained, Ashley makes their own products and has their own warehouses, so they were able to replace our product ASAP, another Plus in addition to their excellent customer service, and the entertainment center was actually pretty easy to put together with both of us working on it. We would just advise that if you really want your product assembled by the delivery guys, that you tell that to the salesman and make sure it can be done. Otherwise, We love love our couches and tv center, and want to thank Pam and Nick for their Customer service skills!"

"Sean Knight is the best. We started looking to furnish our new home back in June 2021. Sean was very patient with us. We must have went to the store at least a dozen times before we chose everything we had wanted. Everything was in stock and ready to be purchased. Then we found out our home was delayed for about 4 months. Sean was very relaxed about it and said these things always happens. We were very angry about it. We came back 3 months later. Most of what we picked were out of stock or not in inventory anymore. We had to start all over again. Found what we wanted again. He got us a GREAT price and most of all it was ( our furniture ) delivered a day after we got the keys to our new home. He’s awesome ! There were a few little problems with the delivery of our furniture. I call Sean. The came to our rescue, he make a few calls. Called us back and said they we’ll be sending out another one. He went beyond the call of duty for us. We will be coming back in the near future to buy a few items that we had forgot. See you soon Sean."