Truckee Vacation Rentals and Cabins by Vacasa

"10/10, house has everything! Incredible place. The house is stocked with so much more than they list and everything looks maintained very well. Great sound system, electronics, kitchen amenities etc. Beds were comfortable. Great home!!"

"This spot was perfect for our family of 6. It was very close to the two resorts we used for skiing / ice skating and very close to free sledding hills. Large mudroom area for shedding snow gear. Very close to the Safeway and local restaurants. Large backyard for our little dog as well. Our family had a ton of fun here. The Vacasa representatives were very helpful and promptly dealt with our needs."

"Giving 1 star cause zero is not an option. This is the worst experience I have ever had with a management company. They rented us a condo under full construction which we discovered when we arrived after traveling all day to get there. Their customer service is the worst they dont respond and literally have no clue. Had to book a hotel and request a refund. They finally got back to me after I checked into hotel to tell me they could put me somewhere else. Too late since I already checked in. They agreed to refund me but not reimburse me for the hotel. Gas time and huge inconvenience for a trip that was planned months in advance. In addition vacasa spam emails you marketing material even after you unsubscribe multiple times. Literally worst company and experience!!"

"Beware. Do not rent at 14254 Herringbone Way Truckee, CA 96161. We booked our stay on Vacasa for 2/9-2/11. Amenities are okay at vacation rental but your cars WILL get stuck in driveway. Website does not warn travelers. The driveway is the ONLY place to park in residential area during winter months where snow banks accumulate and plows run daily. After spending several hours trying to exit driveway using every method available including help from a Good Samaritan neighbor who stated, “They shouldn’t rent this place. Everyone gets stuck. 4 cars were stuck here before you arrived.” We called insurance to have cars towed from driveway. Note in photos below: cars had chains. The nightmare didn’t end there. The tow driver suggested we park on a flat parking space just up the road as our now freed cars were blocking traffic. 2 hours later our 2 vehicles were GONE. The innocuous parking space, measuring approximately 100 feet wide by 20 feet deep, with snow bank on three sides, and no address to alert vehicles it is private property is a tow trap. Your vehicle WILL get towed from 14036 Herringbone Way, Truckee without any warning and within minutes of parking there. North Valley Towing & Recovery charged us $2600.00 to release our vehicles the next morning. This is a complete scam. We were held hostage at our rental, not able to leave property for entire stay. Thank god we were able to get food delivery. This was the worst travel experience of our lives. We forfeited 2 prepaid ski packages for 2 adults and 3 children and went hungry for 2 days because owners of rental don’t maintain there driveway during winter months. It’s our hope that no family has to experience this nightmare."

"We rented this house for a weekend when we came the place had not been cleaned, Vacasa couldn’t send cleaners and they refused to refund us. It was 7PM on a Friday in Tahoe so we couldn’t find a different solution and ended up spending 4 hours cleaning the place and spent hours on the phone with vacasa and they never refunded us and were actually super rude, difficult to deal with and an unhelpful. Do not rent from this company!"