The Black Room 1000 East Sahara Avenue, Las Vegas, NV 89104

"I ordered a dress back in June of last year. Every time I call, I keep getting told that they’re having issues with latex overseas. I will be calling today to ask for my money back on this item. I’ve never had such horrible experience buying before."

"DO NOT ORDER ONLINE !! I ordered something two months ago and still never received it. I placed the order 09/13/2023 reached out on 10/13/23 got told it’s gonna be four weeks plus. It’s 11/17/2023, so I recently reached out in two different emails and getting no response. Lost my money and still don’t have what I ordered. Praying I’m not totally getting scammed. (update) 12/27 Didn’t get scammed the hood arrived. Still no emails responding. Came dirty."

"Great place. Don't listen to the nay sayers idk what they have against Franz he's a great guy. We spent a hour or so in there back in August. Have bought things off his Etsy too. The stuff is coming from over seas not from Vegas so yes it takes a bit."

"What an absolute headache to deal with. I ordered two dates pieces in August and only received them in December after having to message and inquire about the status of the order multiple times. I was told it'd be a couple weeks to get the product, then past that I was told they were still waiting for the product, then I was told they got it and it'd be shipped that week, then a month later I hadn't received a tracking number so I reached out again twice and didn't hear back either time. It got to the point where I had to open a dispute through PayPal, and once I did, they suddenly managed to ship the product but said they had attached a tracking number -- they didn't, as far as I could see. It was nowhere. I had to ask for them to just send it to me directly, and I got a notification that it was added to the order after that. This store seems horribly disorganized. The product is not bad, not great, and definitely not worth the hassle."

"First, I have never written a bad review. Stay clear of this place. I ordered an item 1/5/22. after multiply emails i finally received my item on 4/29/22 in a torn box which was the wrong size. xl instead of a small. I returned it on 5/1/22 having to pay $13 in shipping personally . I finally received my item without in a box and although it had a tag on it, it appeared to have been worn.. I don't want used lingerie for $152. It as if someone wore it , stretched it out a then stuffed it in an envelope. Franz is a horrible business owner. AVOID BUYING FROM HIM"