FEATURE

"Always a must stop when I’m in Las Vegas staffs here are all very friendly and willing to help me find sizing and different color. Keep up those good selections."

"SOMEBODY AT THAT STORE STOLE MY DEBIT CARD N USED IT TO PURCHASE A PAIR IF RETRO 6 JORDANS FOR OVER $231 THERES NO SHIPPING FEE FOR ITEMS IVER $75 THEY CHARGED FOR SHIPPING. WISH I COULD POST A PIC R A VIDEO. BEWARE OF USING YR DEBIT R CREFIT CARD AT FEATURE IN L V. NV COMMON THEIVES"

"THIS BUSINESS IS SHADY!!! I ordered a pair of sneakers for an event I had on 10/13, I paid for expedited shipping that per the website promised to deliver to me on 10/12. When the order did not ship for days I contacted customer service who ignored my communications and did not even ship the order until 10/12 the day it was promised to deliver. The package did not arrive until 10/16 after I no longer needed them; when I tried to return the shoes they finally responded and said I couldn't return it because it was final sale. The shoes also look used and the customer service is horrible, DO NOT BUY FROM THIS SCAM OF A SHOP!!!"

"Reported to BBB 09/06 and BBB just got back to me that that have not heard from Feature. Check features BBB reviews and you will see a host of negative reviews with serious complaints, none of which have been resolved by the owners or management. They do not care. $15,000+ spent here over 4 years and I cannot get a human to respond to a very real situation / complaint."

"Beware!! They take your money and hold it for weeks! On 4/08/2023 I placed an order in the total of $764.32 from Feature which advertised 48-72 hours processing to ship time. After waiting over 2 weeks I reached out to them only for them to tell me that they don’t know when they’ll ship, and that whenever they do ship I’ll be notified via email. There is nobody to talk to other than the rude and extremely unprofessional rep by the name “kiaira”. I explained to her that after waiting over 2 weeks with no shipping, I am leaving the country for vacation and can’t wait any longer, after asking for cancellation and refund, she said they can’t offer that even though this wasn’t even packed and shipped. She blatantly ignored me and my concerns and stopped responding to my emails. This company takes your money and holds it without following up on their promise to fulfill the order or come up with a resolution."