Victoria's Secret & PINK by Victoria's Secret 6543 South Las Vegas Boulevard, Las Vegas, NV 89119

"Teach your shoppers to Open their frigin mouths. I would, but I’m an adult. If I have a medical Condition and need to Frigin sit I will. It’s 52 frigin degrees out, not 82!!! Don’t tell me someone could not shop. I could care less. Your wanting to buy a size 40 sleep shorts means nothing to me. That’s what’s wrong with this country."

"The lady who helped me was so unprofecional. I came in to do an exchanged and she was so rude. I try to use one of mu rewards an she continúe to say my regards had already been redemed."

"There was a manager named Stephanie on duty today (brunette, wears glasses), around 3pm, who refused to accept a return for a bra that my sister bought. My sister cut the fabric tags off because they made her garment uncomfortable, not realizing the bra did not fit her well. However, after seeing it was too large on her we decided to go to this Town Square location to return it. At the cash register, the associate helping us first refused the return for no fabric tags on the garment. Stephanie was then called, and she said she couldn't accept the return because she needed a physical SKU no. on the garment and that the return couldn't possibly be made. I stated, "I returned underwear I had tried on (and washed) at home not realizing it was the improper style/cut I originally wanted, and this location accepted that return without any problems; why can't she return this bra when it's unworn?" and Stephanie says, "That's actually really disgusting, because it goes back on the store floor, and especially after COVID that's like really disgusting." Firstly, Stephanie has no class, I don't think she knows what class is - to make such remarks to a guest/customer demonstrates a lack of customer service skills and just overall basic manners - 2) She's highly incorrect, because all returns are sent to a distribution center to be sanitized per management I have spoken to at another store location in the valley. Per the company's website: "If the store associate is not provided or able to locate proof of purchase and/or your order number contains all numbers and no letters ****the store will need to send your return back to the distribution center on your behalf***." - If this is the return policy on the website, then the bra most certainly could have been returned today sans fabric tags and it would have been sent back to distribution to be repaired. Another Las Vegas valley location I called after we left TS said my sister's return is "totally fine to do", and that my sister could even receive a store credit to purchase the right size so she feels confident! Someone tell Stephanie she needs to brush up on her SOPs and manners, please and thank you."

"So...I haven't read through all the comments/ratings for this store, so I'm not sure if this store location ever received a review from a guy's perspective before. Also, I'm not certain if there's value added coming from a guy, since this store is primarily for females; regardless, here we go... I stopped here on Sunday, 14 Aug 2023 with my family to do a little shopping for my daughter. When we first walked in, there weren't a lot of people in the store which I was pleasantly surprised. The ladies that were working on the floor assisting customers were really friendly and helpful, which I am appreciative of. I know what you might be thinking, "You're a guy, so of course they're going to treat you better than another female." Well, I'll inform you that my wife and daughter visited the same store at a different day/time and received the same, reputable service, so there's a positive trend with the customer service here. In addition to the ladies on the floor, the female working the check-out counter was also friendly and efficient behind the register. At no point did she get flustered with the few coupons that I presented to her (don't judge me of my coupon usage). The store itself was neat and organized which also adds to the pleasant shopping experience. I have been to other stores (and I'm sure others have too) where a lot of the drawers were left open by rude customers and undergarments placed at random locations throughout the store because customers are too lazy to put things back. Overall, the experience was great, customer service was outstanding, temperature of the store was adequate, and the prices were reasonable (even though I feel that the prices at all Victoria's Secret stores are pretty expensive - I also understand that it's quality products too). Highly recommend this store to everyone."

"I’ve decided to write this review because over the past few weeks I’ve been in more than usual. There is a manager who unfortunately is very unpleasant to speak to. I’ve come across this person twice. Both times I thought no big she must just have a lot going on personally.. I didn’t think about it again but my daughter visited the store today to exchange some bras and received the same poor customer service. I hadn’t told her what I had experienced. I asked her to describe this person and it was the same store manager. The service here has been terrible for some time. We will not be visiting this store for a while. Hoping the service improves."