Walgreens

"The pharmacy is a racket. Every time they take my ID and run off with it. Zero communication. Doesn’t apply discount cards. Asks about old wallgreens profiles you haven’t used in over 12 years. It should take 40 mins at your to get a prescription when you’re the only person in line. It’s stupid."

"The absolute worst pharmacy I’ve ever experienced. I’ve been a customer for a couple years and every single time I need a medication and show up to pick it up it’s never filled and they tell you to come back. I even call and the auto service says it’s ready to be picked up and yet they say they put it back. So then I wait the whole day and come back a third time in which the pharmacy claims they lost the prescription! What kind of customer service is this? I spoke to the supposed pharmacist on shift today in the evening and they claim her name is Maria. She never apologized or acknowledged the mistakes. Got defensive and refused to let me speak to a manager. All you can do is at least try to care and make things better but they are very rude here. Three women on staff and two men. Even laughed in my face at the drive thru window claiming there was no prescription. Well why did your tech say my prescription will be ready after 2pm? Why did the first male tech state the same thing at 10am. When I came at 5pm you suddenly don’t have my prescription?! A bunch of excuses for the incompetence here!"

"October 25, 2023 at 19:00 walked into Walgreens to get flu, covid and prevnar shots. Angela was nice and polite...asked me to wait for the Pharmacist who was a young woman who was very nice, polite, patient...she is French-American, just so talented and amazing Thank you...my favorite Walgreens."

"Only one lady was working today and didn't want to support the customer I said "excuse me" 3 times to ask a question in front of her. Even I waited for a moment, she just ignored me. So I said "excuse me would you tell me where is suncreams?" finally she looked at me and said over there or there...really? I could not find any so couldn't purchase it. if it should be like that, we only need a self-checkout machine."

"Customer Service Complaints: I have been a Walgreens customer for decades. Recently, the level of service has decreased causing me unnecessary anxiety. This is my local store. I am handicapped living alone and no longer drive because of visual problems. I have my prescriptions delivered from the above pharmacy. Before the home delivery option, I had the delivery made using FEDEX. Most of the time I had no issues, but then FEDEX was not picking up the packages at the pharmacy counter. In one instance my medication was there waiting to be picked up by FEDEX for 4 days. I called several times and spoke to an assistant manager. I eventually had to use Uber to go to the store to pick up the medication at my expense. Recently, Walgreens started a home delivery option at free cost. I used the service 3 times with only one successful delivery. The past 2 times Door Dash was never called and my medication was not delivered. The second time with the aid of one of the pharm techs (Aubrion) who went above and beyond found a Door Dash reference number. I had to call Door Dash and give the customer service agent the information who dispatched a driver and the medication was delivered. Today's order never made it to Door Dash. The pharm tech needed to cancel the order, I had to pay for the prescriptions again, and chose to have the delivery made by FEDEX. My blood pressure medication will not reach me before I run out of the medication I have at home. I do not have anyone in the area that can pick up the medication and need to rely on the delivery service. I need my medication. If Walgreens is going to have the option of home delivery, why these issues. You are dealing with life-aiding medication. This is unacceptable. Tomorrow, I will contact my insurance provider to file a complaint. I plan on discontinuing this plan at the end of the year because of this poor service with Walgreens. Today I made 5 calls to Walgreens and was transferred several times. I spent almost 90 minutes on the phone. My BP was escalated because of the anxiety I was experiencing. This was all unnecessary if the system worked like it is supposed to work."