Lids 210 Festival Plaza Drive, Las Vegas, NV 89135

"If you are a female don't bother coming to this location. Went in to ask about the process of ordering a custom lid for my hubs wanting to order right away and the guy that was there was very dismissive and even answered a call when I was asking about the timeframe completely dismissing me. Clearly the impression given was "oh it's just a chic, not important enough.". I guarantee if I was a dude he would have been happy to try to sell me something. Waste of time."

"I went there to get something for my brother, and I arrived at 7:50pm and they were already closed when they're supposed to be closed at 8. Then I went back in the next day and the customer service was terrible. The manager, Travis, had some company come in and didn't even care to give me any attention he let the guy being trained try to assist me and wouldn't even help the poor kid. He then tried to sell me Joey Bosa signature on a 49ers hat as if it was Nick Bosa. I literally had to Google the signature before actually getting it embroidered into the hat. Then he acted as if I was an inconvenience to him the whole time since he had company. The guy honestly looks like and acts like a self entitled idiot. I only got it done there because I was pressed for time and I really wanted to get the receipt for that purchase so that I could call corporate on him. TERRIBLE SERVICE. Don't go there. Outlets is the way to go"

"Customer service was great...however, how can this shop carry "NO" San Antonio Spurs gear? Not even one hat, we had the #1 generational pick??? Been a longtime spurs fan, so I expected to finally see spurs merchandise coming out now that the team is relevant again. GSG. How about LV Aces gear too? We are the world champs and not even carried here locally either?"

"Randy is amazing he went above and beyond for me!! He definitely deserves a shout out and to be recognized for his hard work. He definitely cares about his customers."

"Excellent customer service. I don't wear a lot of hats. I just went in to find out about getting a replica made of my Navy boat hat. They made it a mission to get me exactly what I wanted. When it was all done they gave me a military discount with out me asking. Super nice guys."