Steve Madden 3377 Las Vegas Boulevard South, Las Vegas, NV 89109

"Had a wonderful experience here. I was at a conference and my work shoes were giving me the worst blisters I've ever had! Ran out of the conference during a break and found Steve Madden. I explained the situation and the sales associate, Vanessa, helped quickly showing me work appropriate styles (without backs!!) and getting me multiple sizes because I didn't know my size for that brand. Walked out comfortable with a cute pair of shoes in time for my next meeting!"

"Terrible customer service! I bought a pair of flip flops with rhinestones and wore them 2 times. I took them back to the store as the rhinestones were falling out and the prongs were sticking me in the feet. I just wanted another pair no money back and it was before the 30 day receipt expired. They told me I did the damage and would not exchange them."

"Thalita was an amazing help. She loosened the shoe strings before giving me the shoes to try on, signed me up for the SMS pass so I could get a discount off my entire purchase, provided a lot of detail on each shoe and the comfort, and all around was just really conversational and sweet! When I walked out, I realized the shoes were a bit too small and her and the rest of the team helped me immediately. They offer free shipping from the store so I didn’t have to worry about trying to squeeze anything else into my already packed luggage. Overall great experience and I will definitely return next time I visit Vegas!"

"Walked up at 6:27 to buy a few pairs of shoes. The girl rushed to the door as I went to enter, said “sorry we are closed” and locked the door. Just rude."

"Love Madden shoes, but staff was misleading about a sale that was going on. Got to the register and... surprise! No sale for you! I have always had great service in my hometown store where Freebirds are sold, but this place may as well have been a Payless. Yuk."