JD Sports 3663 South Las Vegas Boulevard, Las Vegas, NV 89109

"I absolutely love this store they help me out with everything I needed, and we’re very professional and friendly. The young man Silas is truly an asset to this company. I hope he continues to grow in all of his endeavors."

"I buy this jacket from fashion show las vegas JD store . The casher forgot take off security tag for me . I pay the cash that day and I throw away the receipt . Because I want keep this jacket don’t want change it. When I back home to see security tag . Oh my gosh. How can I do ? So I try come here again looking for help . The manager said they can’t help me . I must be showing the receipt. You know is the cashier fault not me . Too bad service!!! Never thinking about the customer. I said I remember what’s the date and what’s time I buy. Please help check the camera. Only one way can explain I buy here is true . They said can’t check the camera. can’t help me. Nothing to do for me. so how can I wear this jacket?? Please give me a solution."

"The worst shopping experience in this store. The cashier forgot take off the security tag, and when you bring the jacket back to the store, they will treat you like a thief and very bad attitude! Never ever back to this store again even I’m a membership many years."

"This store was a mess. Staff all over the place and no one willing to help. Found a nice hoodie but didn’t find my size on the rack. Asked an associate if he could check the one on the mannequin and he just stared at it and said “yeah I wouldn’t know what size that is” I thought I’d have better luck asking someone else and asked the next one if he could find it in a large (holding the medium hoodie as an example) and he just said “well this is a medium..” like?? I’m not stupid, I’m handing it to you to find THAT hoodie in the size that I NEED. He proceeded to ask where I got it and read out to me every single size hoodie that was on the rack that *I* showed him (I already told him it was not there). I asked if he could just take the one on the mannequin to check and he stared at it and said no. You’re telling me no one has access to the inventory of the store? If you don’t know how to help then at least point me towards someone who can. After that I literally walked out of the store and just purchased the exact same hoodie from finish line. Much better experience there."

"Worst experience here. I called the store to confirm if they can exchange my online order in the store under the same price, she answered yes. So I drove all the way to the store w my kid here ,and she said I have to pay the difference since I bought the shoes with a discount. Another associate stepped in , her name is Yonda( mispelled) , she asked for proof, I said I have the conversation on my phone, I asked wts ur phone number, she said IDK. Once I wanna show her the proof, she gave me a bad attitude and refused to read it. It just shows how an associate does not fit in a retail or service related industry. This associate is poorly trained and does care about customer service at all. I will report this JD UK once I n bak there. *Update * JD Headquarter confirmed we can exchange the item with the original sale price. The 2 reps in the store insist I have to pay the difference on the prices which is completely incorrect. It's sad that those arrogant 2 reps impacted the reputation of the store. The JD rep from Headquarter advised me to visit Finishline at Town square instead. Furthermore, she assured me they will follow up w this incident."