Steve Madden 775 South Grand Central Parkway, Las Vegas, NV 89106

"The store was nice, clean, and organized. The woman who was working was also nice. She let me look without hovering, which I really appreciated. I found what I needed and was able to purchase and go in a short amount of time. I might go back when in the area."

"i had a gentleman asked me if i needed a size or anything at all and he was very helpful. the rest of the staff were not as helpful. i got to the registers and there were 3 employees talking sitting at the cash wrap. i had alexis check me out and she was talking to her staff while ringing me up. i thought it was very unprofessional when i asked for a size from a different employee, she brought the shoe back to me while texting or whatever on her phone. customer service was very poor."

"Excellent service, great staff specially the guy was very nice and helped me find my size"

"I guess you can’t be black and make returns ? Kristine was helping me with a refund .. after asking twice if I wore the shoes and getting the same answer twice (no, they didn’t go with the outfit I bought them for) she begin to process the return, claiming her system was “running slow” over comes the Assistant General manager Aurora aka (Karen) as Kristine is about to say my total return price Aurora steps in and immediately says “you wore these shoes” excuse me ? I did not wear them nor were they dirty I explained these are “bone” colored shoes and this is how the bottoms come .. assistant manager not knowing her own products ? Shameful she shuts me down again and again and tells me go back to fashion show mall and see what they can do for me and preceded to say again “you wore the shoes”. Aurora basically calls me a liar in front of the whole store. Her demeanor was cold and rude, she didn’t even say hello when she first started talking to me I guess I don’t deserve any respect.. I went to fashion show and was granted a refund nearly immediately. The store associate at fashion show told me the shoes come with that type of bottom and offered to call Aurora and correct her for not knowing her products smh, stick to the fashion show location instead of the one ran by a rude Karen."

"Great staff. The only complaint I have is they have a very small selection of size of size 5 for women."