Lowe's Home Improvement

7550 West Washington Avenue, Las Vegas, NV 89128

"As a homeowner, I have been a frequent customer at the Lowe’s store #0784 at 7550 W. Washington, Las Vegas, NV 89128. The cross streets are Buffalo and Washington. Today I received the worst customer service in a very long time. Your employee named Martin was absolutely rude and unprofessional when I asked the simple task to make two keys for me. He took a key and started making a generic version when I was still looking for the key I wanted. Then told me I couldn’t have what he made. I even said I was willing to pay for an extra at his mistake. Then argued with me about the sizes of keys and asking “what do you want then.” When he finally understood I needed two keys made and provided the keys I chose to be made, I asked the simple question if my keys did not fit my lock, what do I do? He said, “I don’t know.” I replied, “What do you mean you don’t know?” He responds, “I’m not customer service, go ask them. I don’t know.” In which I responded, “I am asking an employee here that’s making my keys and you’re telling me you don’t know and to ask someone else?” He responded with “Yes, I don’t know.” The rest of the key making was done in silence and was very uncomfortable. I had to pay for a key I didn’t want made due to him rushing me in the beginning as well. I really hope this employee avoids customer contact as this makes me not want to return to this location and I am concerned for others he interacts with. If he is miserable in his job, I should not have to pay the price with his service. I will be seeking another location. I would hope this can be brought to management’s attention as no one was available in person."

"Been going to this store for years because its the closest home improvement to me. Went today to buy some paint materials to do the door casings in my house. Only way to checkout was self checkout. Scanned ALL of my items and after I was done the associate at the door came up to me and told me I needed to scan ALL of my paint trays that I had. I had 2 paint trays, and I SCANNED both paint trays which was reflected on the screen. I felt that it was being insinuated that I was trying to steal when in fact I had done nothing wrong and scanned all of my items. After realizing they were mistaken I was just offered , "Ok." and then they walked away. If your concerned with people stealing, perhaps open an actual check lane and have an employee of Lowes actually ring it up instead of harassing customers. Left a bad taste in my mouth that will take my business to the Home Depot."

"Well don't show up 10 mins before closing, or say 1 min past because some employees will stand right next to you and ask you over and over if you need help, even though they know nothing about the department you are in. I get it. Everyone wants to go home. I needed to get a few items to fix my emergency at home. I was at the register and checked out by 8 mins past, oops 9 mins. Thank goodness I did not want them to unleash the hounds on me."

"Tim in the paint department is by far one of the most knowledgeable team members. He is always ready and willing to offer exceptional service, is always courteous, and if he doesn't know the answer to a question I have, he takes the time to find the correct information. He is the main reason I always choose to shop at the location versus anywhere else."

"Store was very clean and organized. Easy to find what you are looking for. Employees were very helpful and pointed out to me and my husband what we needed and the options.bathrooms were clean."