BMO Bank N.A Branches

"I was at this branch today; I have the same “car loan paid off” letter from this same branch, which I got yesterday from another banked. I was told from the other gov office that this same letter need to be notarized; I talked to this “banker” in the office about the need to notarize the letter; he said “I need to talk to the management”. This is the bank I got the loan from, this very branch is where I got the “paid off” letter yesterday; and “management meeting is required” to notarize the same letter?"

"Had problems with my account And not understanding pending processes over the weekend and when they would go through. Called Beth at apple valley Bmo Harris Bank And she explained the process to me over the phone but also directed me to my phone for online banking and walked me through the app so I could find Out where to see the progress notes and when things are pending and not pending .Very good people skills very good patience. I was very impressed thank you Beth..."

"We waited in line on Saturday, since 11:56 a.m. to make a payment, as we pulled up to the drive thru lanes, we noticed all of the tubes had been pulled up. Their was a vehicle ahead of us talking to the person working drive thru. We requested to receive a tube because we noticed they were all pulled up and not available - this was all right before noon. Once the lady working drive thru completed the other vehicle's transaction, she got on the speaker and told us they closed at 12:00 p.m. - when we looked at the clock, it read 12:01 p.m. She then referred us to using the night drop and rejected taking our payment. I have never seen a bank do this to a customer they saw sitting and waiting in line, before closing. My question is - How do you have hours of operation from 9:00 a.m. - 12:00 p.m. on Saturdays if your staff is not even keeping your drive thru open until 12:00 p.m. (because they pulled the tubes up before closing,) and refusing to help any clients that patiently wait in line before closing to be serviced? Horrible customer service."

"Best bank ever... The staff are awesome and the manager Alex goes above and beyond. I switched both my business and personal accounts from Wells Fargo to BMO and it was absolutely a great decision.... I recommend BMO (especially the Apple Valley location!) :)"

"I love this location (Apple Valley, MN) because all of the employees here have become friends. They are so helpful, kind, thoughtful and competent. No matter how many mistakes you make, they never make you feel stupid. Thank you, I love each of you! Have a great Holiday Season."