Wings Credit Union
14985 Glazier Avenue, Apple Valley, Minnesota 55124
About the Business
Wings Credit Union, located at 14985 Glazier Avenue in Apple Valley, Minnesota, is a full-service financial institution offering a wide range of products to meet your needs. Our headquarters in Apple Valley provides attentive personal service, while our online and mobile services allow you to bank virtually anywhere. Whether you need a loan or have savings goals, Wings Credit Union can help with our low rates and competitive yields. We offer a variety of products to help you achieve your financial goals.
Securities and advisory services are offered through LPL Financial, a registered investment advisor and broker-dealer. Insurance products are also available through LPL or its licensed affiliates. Our dedicated team at Wings Financial Credit Union and Wings Financial Advisors are here to assist you with your financial needs.
As a member-owner of Wings Credit Union, you are not just a number in the system – you are part of one of the country's top credit unions. We are a not-for-profit institution committed to helping our members save money and improve their financial literacy. Join the Wings family today and take the next step towards financial success.
Photos
Contacts
14985 Glazier Ave, Apple Valley, MN 55124, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews
"I couldn't agree more with most of the comments about the level of customer service going down hill. I had a concern with a mobile deposit. The staff and management that handled my call were rude and unprofessional. I was told that the reason the service was better before is because management back then did not follow the rules. They are holding my mobile deposit longer then the message I received when I made it told me it would which is putting me in a financial situation. When I ask to speak with management about a concern with my account I am getting told they are not available but they will send an email with my concern or they transfer me to Stephanie's voicemail which she never answers and don't call back. They gave me a one time courtesy to release my funds from a mobile deposit back in July and told me it was a one time deal not a once annually deal. Definitely looking at other banking options for myself and son. It's unfortunate when I have been a loyal customer. Their level of customer service and the attitude of the staff at their locations it unacceptable when they have access to your money. Trust level is no longer there for me."
"While the teller machines are easy to use for the younger generation, while I was waiting for 45 minutes to speak with an actual person, I noticed about 1/3 people knew how to use it. There was one employee trying to check people in while managing patience for elderly trying to use machine. There should be 2 people on the floor checking in and aiding with machines. The QR code for check in should be more visible because it is on a tiny sign and that probably would’ve made things go smoother. Also the machine ate my money which sucked, but I was credited the amount until they audit the machines which I can live with."
"I don't know why they thought it was a good idea to turn the bank into an Apple Store. They've simultaneously cut jobs and completely ruined a completely (more or less) functional system. Even as technology has progressed quite a bit, technology isn't flawless and it can be quite a learning curve for many. So what does wings do? Make everything completely human-less. Just need some coins? Now instead of getting in line and doing a quick first come first serve with multiple available human tellers (who now probably don't have a job), you have to put your name in a fancy queue to wait for 30 min - 1 hour, could be more, I don't know, I left 20 minutes after waiting. They could've spent time making their app better if they want to be techy."
"Has turned into a customers nightmare. Obvious that customer service is dead and gone at Wings. Long time customer (over 40 years) that finds the new automation completely unacceptable. No tellers, machines that function poorly. Went in last Saturday to make deposit of check - no tellers. Had to use automated machine only to find it withholding most of my funds until January 31st. Due to using the automated device - which was all that was available. No choice but to switch banks."
"Yesterday was my first time in the renovated Apple Valley branch and it could very well be my last. While I understand the desire for automation, I was quite surprised that there was not one live teller. I waited in line to use one of the working new machines, as there was already at least one down. After trying a few things unsuccessfully, I selected the assistance button and waited and waited. My understanding is that a live teller would then appear on the screen. I finally canceled that transaction and the branch helper came over and got me back on track. I saw a lot of frustrated folks yesterday. I don't understand why this expensive renovation was done or who thought that what we all need is even more screen time in this already socially stunted society. It's great to offer an automated option for those who want it but IMO, it shouldn't be forced on everyone."
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