Las Vegas Gastroenterology 3901 South Maryland Parkway, Las Vegas, NV 89119

"LVG has proven to be incredibly difficult to work with in my case, and I regret coming here in the first place, as it is evident that they are just focused on making money and not patient care. I came here in November because I was experiencing symptoms. They refused to help me unless I got multiple tests including a colonoscopy and endoscopy, regardless of the fact that I am young and healthy besides those minor symptoms. I did a breath test with them in December, and it took a full 3 months before they gave me my results, even after calling multiple times. In March, when I finally received my results, I asked for a doctor’s note that I needed, and they refused. In short, they were an inconvenience, and refused to help me medically in any way and refused to write a simple note."

"I don't use to write reviews but today I'm gonna make an exception because it is important for people to know. My colonoscopy procedure went well. After waking up from the anesthetics, the doctor took the time and told me that everything looked fine and two polyps were extracted and sent to the lab. A week later I got the results saying that "the analyzed polyp was negative" Great! Ummm wait a second, where is the result of the second polyp? I called the clinic and requested clarification and a copy of the procedure, where the doctor describes what he did. They sent me all the paperwork, minus the requested document. I did insist several times with the same result. I even asked another clinic to request my records, but Las Vegas Gastro never sent a copy of the procedure. So out of frustration and uncertainty in order to make sure everything was OK I repeated my colonoscopy a year later, obviously at another clinic where the communication was better. The story doesn't end here, 3 years later LVG calls me to collect money for a Telehealth consultation with one of their doctors that apparently was pending since then. I told them that for their lack of communication and accuracy I had to repeat the colonoscopy a year later, they didn't care at all, customer satisfaction is not their concern, be aware and best of luck out there."

"Haven't even been seen yet and I'm already tired of this place. Everything digital download an app we will call you can't get through to anybody for your digital appointment for to ask any questions it's always just leave a message we're too busy for you and I'll call you back 2 and 1/2 hours later how you supposed to pay your bills if you got to sit around all day waiting for them? Some people have to work and then there's a clause that says if you missed the appointment they can charge you $75. How you supposed to make your appointment if they don't answer the damn phone in the app don't work... Healthcare in this city now is a joke."

"Trying to work with this office is an absolute nightmare. Initial visit was virtual, which was fine, but trying to schedule followup appointments and getting a billing issue resolved has been impossible. Similar to others, I found there is no way to speak to anyone in the office, automated texts come through promising someone will call after leaving a voicemail, and emails appear to go nowhere. Not good."

"I’m starting to believe this place is a scam or something. I was impressed by their website and what they offer, called and emailed via the website to make an appt — surprisingly I got a quick return call and the lady had made me feel very comfortable to sending my husbands records over to them and since then I haven’t heard from them. I’ve called everyday and emailed, til one day and Ed had texted and said that he’ll have someone be in touch…. Nothing! I don’t understand how they operate like this."