CenterWell Senior Primary Care 4517 Blue Diamond Road, Las Vegas, NV 89139

"PATIENTS BEWARE: I am utterly disappointed and frustrated with my recent experience at CenterWell Care. The level of incompetence and lack of communication is beyond anything I have encountered in the healthcare system. My father, who recently suffered a back injury, went to CenterWell to renew his prescription for pain medication. We were assured that the prescription had been sent to a local pharmacy, located less than a mile away from the clinic. However, this has turned into a nightmarish loop of miscommunications and unfulfilled promises. For the past five days, we have been caught in a frustrating back-and-forth between multiple pharmacies and CenterWell. Each visit or call to the clinic ends with the same, seemingly reassuring message that the prescription was sent to the pharmacy or that a doctor would promptly call us back to resolve the issue. Conversely, every inquiry with the pharmacies ends with the same response: they have received no communication or prescription from CenterWell. It is now day five, and my father is still without his necessary pain medication. The lack of urgency or concern for a patient's well-being displayed by CenterWell is appalling. Not once have we received a call back, despite repeated assurances. The stress and pain my father is enduring due to this negligence are inexcusable. I am sharing our story as a warning to others who might consider using CenterWell for their healthcare needs. The lack of accountability, professionalism, and basic communication skills at this facility is alarming. Patients deserve better, and I urge anyone in need of medical care to seek services elsewhere."

"they don’t take care of patients in new patients but not happy at all"

"My parents started receiving care from Centerwell since they opened recently. While there were some minor bumps here and there which is expected of any facility that’s grand opening, they provide an overall great service. We’ve been very pleased with both the medical team as well as the front office (which is unusual in Vegas). Dr Hui and staff are very professional and caring. I’ve been coordinating healthcare for my elderly parents for years and this place takes the time and do it right for seniors. I hope they keep up the good work as my parents love it and they won’t go anywhere else."

"I called Centerwell Blue Diamond twice on January 4, 2023 regarding an ongoing issue with an ear infection. I was advised that Dr Hui's assistant would call me back. It is now 2pm on January 5, and I have not received a call back. I've gone to Urgent Care where they confirmed that I do still have an ear infection and prescribed more antibiotics. I'm very disappointed in the Centerwell service."