Las Vegas Sinus 653 North Town Center Drive, Las Vegas, NV 89144

"Absolutely the worst staff. I went in for a consult for a tonsillectomy due to recurrent strep throat. They scheduled me pretty quickly and had me see Dr. Kayem. I was told we would be scheduled for surgery in 3 weeks and I would be contacted shortly. I did not hear anything one week before the surgery date was discussed so I called the office and I talked to Susie, the surgery scheduler and she told me that they were "working on it" and would put me on the schedule and she would call me back at the end of the day to update me. I called everyday that week with no answers about what was going on and whether I was actually scheduled or not. I asked what the problem was and if it was my insurance or if I had to go in and see the doctor again, but they had no information for me. Finally the day before I was suppose to have my surgery, still no call for anyone in the office, I called in and they finally told me that Dr. Kayem does not work in Vegas regularly so he does not have a contract with the surgery centers or hospitals and my bill would be out of pocket. However, they have another doctor in the office that does practice in Vegas and they can try and fit me in for an appointment to see him next week. They were unapologetic on the phone, lead me to believe that I would be getting the surgery as scheduled and in the end when I was informed on the issue, they did not even try and accommodate me appropriately to see the other provider in the office! I don't even understand why I would be put on the schedule with a doctor that my insurance would not cover in the first place. The staff is completely incompetent. The doctors might be great healthcare providers, but how could anyone know if you can't get in to see them properly? Don't bother going through the burden. There are other great ENT offices in Vegas."