Sans Pain Clinic / Sanghamitra Basu, M.D. 2435 Fire Mesa Street, Las Vegas, NV 89128

"Caring and receptive to my needs. Never had a bad experience!"

"Dr. Basu might be the greatest doctor ever but I will never know. I've been suffering from chronic headaches for over year and finally my doctor decided that I needed to see a pain management doctor. I had to wait for over a month for my first consultation. The day of my first appointment, I received a call and was told that unfortunately my appointment would have to be rescheduled (4 weeks later) because they couldn't verify my insurance because the website was down. After pleading with the young lady, she agreed to let me call my insurance company to find out what the deal was and she 'might' be willing to try again. I called my insurance company and guess what...their website was not and had not been down all day. I verified the web address and called the doctor's office back. She never would tell me what website she used she just said it wasn't the one that they gave me on the phone and the one that is clearly stated on the back of my card for providers. I was on the website while I was on the phone with her and it was working fine; she just kept saying I had the wrong website and she couldn't verify the coverage. So, I said fine, I will pay cash. She then said...well we haven't received your medical records yet so the doctor wouldn't be able to treat you. (This was the first time anyone asked for my medical records, they had just asked for a copy of my MRI) At this point, it was 3 1/2 hours before my appointment. My primary doctor said they would have the records there within the hour. She said she was sorry but it was too late, my appointment had already been cancelled and rescheduled and there was nothing she could do. I feel like the doctor either told the office to clear her schedule for the afternoon and I was a victim or they were overbooked for the day. If that was the case, honesty would have been the best way to go...this girl had me chasing my tail and made me feel like I just didn't matter. Afterwards, I check all of the reviews on Yelp and it looks like I dodge a bullet. Don't waste your time....go somewhere else. These folks have no compassion."

"Worst doctor experience ever! The girl at the front counter acts like she is irritated if you have questions, especially one she struggles to answer effectively. The back office girl made me wait for 2 hours to be seen. Her excuse was that I filled out the forms with the date I downloaded them instead of the date I went into the office. The doctor then lied to me about the delay, made excuses for her staff, then had me escorted out by two people without refunding my co-pay. HIGHLY UNETHICAL!!! DO NOT GO TO THIS DOCTOR!!!"

"my name is Velvet & Dr. Basu has been my doctor for many years. She is a wonderful & caring doctor. she always takes as much time as needed and is always very compassionate. i truly thank God for her everyday, if not for her with all thats wrong with me i would not be able to crawl out of bed in the mornings. She is a very special doctor and person. Her staff is also wonderful, they are always helpful, and so friendly..I highly recommend Dr. Basu if you want excellent care and a Doctor that truly cares about her patients. There is no better !!"

"Best doctors ever. Compassionate caring and happy staff. I would give them ten stars. So helpful with fixing the pain and getting my back, back to normal so I can have fun with my kids again."