Village Medical 3425 Cliff Shadows Parkway, Las Vegas, NV 89129

"Shout out to Maria for handling everything to get my medication. Through staying on the phone with me, dealing with my medical provider and the company i pick up my medication from to ensure i got my medication. I left my previous dr because my medications was getting denied by my insurance company for the lack of information submitted as well as blood work to show proof of why i needed my medications. As a type 2 diabetic, my medication is a necessity and Maria made sure everything ran smoothly."

"Morgan heidel has been a godsend. She listens to all of my concerns was appropriate amount of time in our appointments to make sure everything is discussed thoroughly, and that there are no questions left at the end of the appointment. She’s very encouraging and uplifting and I’m grateful for her to be my primary care physician."

"The absolute worst billing department in the history of all medical offices. I have been "communicating" with their billing department for over 4 months and nothing has been resolved. Olga, who works in the office NEVER returns phone calls, and takes zero accountability for her lack of action. I wonder if she even does any work. Then, you have the Manager of the office, Shahnaz Saybe, who must also be allergic to taking phone calls or returning messages. She has yet to communicate with me even though I have left several messages. Lastly, do NOT even bother emailing or contacting the Village Medical billing department. All they say, every time they correspond with me via email is, "We need 5 more business days to assist you with your billing request." They have never once done anything at all to assist me. However, if they have to contact the office and Olga and Shahnaz don't do their jobs, maybe that is why I never get any resolution. Stay away from this office, unless your insurance is bullet proof with $0 copay, because they will put you through the ringer to get anything resolved. It is really a shame, as the front desk staff and the nurses are very personable, and the office is new and clean, but the management is a JOKE!"

"Update: it is not worth going to village medical just because the billing is bad. My colonoscopy is 100% covered by the VA and was initially never billed. I provided all insurance information, and now my bill has doubled and still hasn't been billed correctly. The billing services and call center are forwarded to a different country, making it difficult to get assistance. My appointment was in October and I'm still dealing with the charges and incorrect billing in February. Go somewhere else that won't put you through this stress. I was seen by Dr. Shill who was to the point, has decades of experience, and got me scheduled for a colonoscopy right away. The colonoscopy went great, and the facility he uses was very efficient and a good experience. I highly recommend this doctor. Billing and office staff never billed my insurance even though I provided everything to them. I had to follow up with a third-party call center just to get insurance billed. I still highly recommend Dr. Shill just be aware."

"I'm a previous customer, I just visited their new building off Cliff Shadows. The building is nice, and the new patient rooms are very up to date. However, I don't care for the reception area. There is no glass/plastic separating the staff from the waiting area. My first concern is that the staff is not protected very well. Second, you are able to hear reception's conversations. The girls at the front counter were laughing and having personal conversation, that the entire waiting area could hear. But also, I could hear them discussing a patient's chart. Not only can this violate HIPPA privacy, but I also found it extremely unprofessional."