CVS Pharmacy 1550 East Lincoln Way, Sparks, NV 89434

"Edit: Gabriel Ortiz De Mena has become a new favorite, she’s very kind and helpful. I think finally some new faces have joined who are trying to make this CVS more efficient because they are always overworked. - This is really hit or miss depending on your pharmacist. I would give this place 5 stars if only Yu Lin worked here! He’s the best and is so nice. Travel pharmacists here are sometimes very rude BUT there are some wonderful and kind exceptions! But I literally wait for my fave pharmacist to be back to go and order."

"Always problems at this location- from changing their hours whenever they feel like it without communicating to ‘computer issues’ so they don’t have to help customers. The last straw was popping in to attempt a walk-in vaccination appointment to be told that there was no way to do that because they were understaffed with only one pharmacist. Nothing posted on the website, no information communicated whatsoever. Avoid at all costs."

"Horrible Pharmacy - had my wife in tears. They have gone downhill in the last 7 months (since their new management change). They say your prescriptions are ready, but when you drive all the way over there proceed to make you wait another hour and get back in line. They are NEVER upfront about costs and copays. One month something is covered by insurance, and then suddenly the next month it's not??? They are belittling and rude. Give off the vibe that you are a total bother when asking candid questions about medications. This place needs NEW management asap. The lead pharmacist is not doing his job. Avoid this pharmacy location at all costs!"

"Would give 0 stars if I could. I would recommend that you find a different pharmacy to fill your prescriptions. However, if you enjoy being lied to, given false information and being overcharged, this is your spot. Picked up prescriptions back in Sept & was told it was run under insurance, total came out to over $100 & found out per pharmacy benefits that it was not run under the insurance. We have been trying to get refund for 6 weeks now with no help and just keep getting the run around. Ever since this CVS pharmacy location had a change of management and their previous pharmacist (Drew & Jesse) and pharmacy technicians (Ida) left, it has been a complete disaster. Ayo Odunsi, the new pharmacist has zero understanding of customer support. Doesn't understand his role in rectifying his mistakes and could not care any less about providing any semblance of a good customer experience. This location needs a complete makeover top to bottom."

"They used to be very good here. I miss Drew and the other staff that really had the heart to help people, assist them in their meds. Recently, after pandemic they have 2 new regulars who are always busy and in a hurry. Customer service goes down the drain. CVS, please hire better people!"