Burlington

"Used to be a coat factory as well. No more. Its been a few years since I was in there. Might as well go to Walmart better choices. No comments on the service since I did not interact with anyone working there."

"The store has great prices and customer service is amazing."

"Worst! Omg horrible selection, messy, I m not racist but the Hispanic people that were in there were so rude and kids were pushing into me, I am handicapped I have a walker. No one to answer my questions. I wonder why they didn't have a line like the other one that I was at.? Nope I see why. If I didn't know better than that I love Burlington coat factory always have, but if this was my first experience I'd never go back. Please do better."

"Worst customer service ever and a horrible experience. When I came in I wasn’t greeted by employees minus the loss prevention guy at the door. As I walked in I waved to an associate that simply walked by me without saying a word until I said excuse me. The woman brushed me off and said another associate would help. Two Asian women completely ignored me and it was the black associate left to help which she attempted to after helping another customer. I was taken back and even referenced what was happening. Small talk I felt would make my experience better as I spoke to this elderly black woman. I heard a familiar accent and asked where she was from and she in turn decided it wasn’t my business and then tried making bad excuses for the poor customer service I was getting from the staff. As she started making excuses I told het since her accent was none of my business I didn’t wish to hear anything else for her based on her now rude demeanor. I asked for the district managers name and number and Stephanie the supervisor lied and said she didn’t know it. Then she said she could give me a customer service number and I again asked for the DM. She then said she called her manager and said the was nothing she could do. I asked for her managers name and didn’t get that either. I asked her to call her manager and she said she wasn’t allowed to call her. I said you just called her why can’t you call her again in front of me and let me talk to her? Its not allowed she lied. I said alright then lets call customer service so I can complain mind you it’s during business hours on the west coast and the number we called no one answered and basically were hing up on being told to call back. This whole ordeal had me at a loss. I literally have spent thousands of dollars at these stores and today I was treated so poorly that this store has lost my business. I came to return an item of which I didn’t have a receipt for. The item was a coat rack that I paid 12 dollars and some change for. The associate helping initially seemed polite until my number didn’t come up in the system which I found strange. She then asked to see if it came up on my credit card at which I declined pulling out all ten of my cards trying to figure out which card I paid with for this 12 dollar item.. I asked for the store manager after I was told she couldn’t do anything without a receipt which I know is a lie. The supervisor whom misrepresented herself stating she was the store manager reluctantly went to half heartedly look for a matching item to exchange and then came back in seconds stating there wasn’t. I know she didn’t really check and came back and turned me away . The associate helping said to me now that there was tension and said I was gonna hook you up but now I’m not at which I said you should take care of me cause its your job not because you think I need a hook up. Poor management and terrible customer service. I can see why you all are losing business"

"Honestly never been inside a Burlington, and I am pleasntly surprised at what I found. Plenty of good and clothing at seriously reasonable prices, it's unbelievable!!!! I had a great experience and picked up a pair of black Reebok for $19.99 wow!!!"