West Houston Volkswagen 17113 Katy Freeway Sales, Service and Parts, Houston, TX 77094

"Great dealership,Luis Leal, our sales consultant, was awesome!! very helpful explaining the buying process. Luis will work with you come and visit Luis if you're interested in buying a new VW."

"Honestly, they were so horrible. I have nothing positive to say especially Daniel who is extremely rude. I just bought the car in January and my screen went completely out. I called my salesman. They try to get me in, but I was on a waiting list for three weeks finally I had to come in because all the sensors and lights started going off in my car, they said they needed to do a software update if I had to do it over again I would not buy this vehicle Volkswagen atlas 2024."

"Brought my ‘21 Atlas in for service in December and had a great experience with Daniel. Had an accident and needed to replace that Atlas so decided to check out the sales team. Marco was easy-going and worked really hard to get me into the car I wanted. Drove away with the ‘24 Peak Edition Atlas on Friday and I’ve been really happy with that decision. He kept me within my budget and I’m glad I could get another Atlas. Really great car and kept us safe during the collision! Glad I found a dealership with knowledgeable people all around."

"I just became a member of west Houston Volkswagen last year in April. Salesman was Marco Perez and he was good but he lied to me and told me he would get me a tint on the car I’m which he never did!!! Then, yesterday 1/5/24 i go in for my first oil change. Today i check my oil because, my oil keep saying reset oil and i have 300 miles until it needs to be serviced. I check and its NO OIL in my car but the same dirty oil i had in my car!!!! They did not change the oil! Then, they had the nerve to put a damn sticker on the window as if they changed it!! I can’t make this up! I’ve never seen this before !! So they kept my car from 9am 3pm for what??! Then, i also told them to check my charging pad because my phone gets hot when i try to wireless charge it. They claim they replaced it but it’s the same wireless pad i had in there. Very very disappointing in Volkswagen especially since this is my FIRST Volkswagen. First y’all disappointed me with lying about getting me a free tint and i let it slide and now this??!! I tried to post the video but it wouldn’t let me. I do not recommend this location even Volkswagen after this!!! I am a New customer man this is disgusting!!!"

"This is an excellent dealership. We had an amazing, straightforward experience. Eduardo was extremely helpful, friendly, and helped us get a great price. Jeff in finance was incredibly easy to work with and very friendly as well. Regarding price, there was no upselling, and they gave a really good price for our trade-in vehicle."