Comfort Inn & Suites North Little Rock McCain Mall 3915 McCain Park Drive, North Little Rock, AR 72116

"This was the first time in a long time where I've stayed in lodging where I actually felt less of a customer and more like an actual guest. This is large in part due to the professionalism and kindness and care shown by Robyn at the front desk. She happened to be present at the time of us checking in and the person checking us in but offered compassion with genuine hospitality and spoke up on hearing me ask the other person about the details of the breakfast. She quickly chimed in providing encouragement and reassurance of the quality of what we could expect for that next morning. She provided reassurance to my question about late check in, as well. When the other person looked to sign on the wall displaying check in and check out times to support her response. Ms Robyn offered compassion again when the other person said that the best she could do was 12 pm and that I would have to talk to the staff on at that time. I had explained we have one guest with us in one of the three rooms we rented, who was not going to be well enough to attend the service so we would be needing to return to get them after. And in addition to the stormy weather expected, I wasn't sure how far away the locations were or how long it would take to get back to the hotel. Ms.Robyn politely acknowledged that advisement and said that would be alright and she would be there. The next day as I had anticipated there were unforseen changes with the service, and locations not found by GPS with the added heavy rain downpour with so much construction redirections it caused there to be a delay in our return. I made multiple calls back to the hotel and so grateful Ms Robyn was on the one to answer each time. I called anxious and concerned that there was any issue with our delay and our family member there would be put into an awful situation of being asked to leave with no way and no where to go. She never sounded rude or annoyed, but instead as a true blessing in our time of need was quite the opposite. She with such a sympathetic tone reassured me that they understand and didn't want me to add any more stress on myself and issued her condolences in our time of grief She mentioned repeatedly that it would be ok and not to worry. And quite honestly that was so comforting it brought more tears to my eyes. But, not as those before of sadness, but from immense gratitude. If Ms Robyn is not in a leadership role she most definitely should be! She exemplifies the standard of excellence that should be mirrored by others in guest services. She brings her genuine concern and care for guests to Comfort Inn that I will seek, appreciate, and recommend to others. Thanks are in order to your entire staff. The room was impressively clean and neat. The other staff members were also notably gracious including housekeeping and dining. Very pleased with our stay! And as mentioned I most grateful to have had the pleasure of getting superior guest assistance from MS. ROBYN! She made the experience that much better. Comfort Inn can be reassured of our return and positive referrals."

"After 13 hours on the road we were happy to arrive. The front desk person was nice the property is decent. After being in my room for 30 minutes and killing 4 roaches I notified the front desk who acted as if they don't have a roach infestation. Of course the reviews I should have checked before hand said otherwise. The property looks clean, water is hot, bed is decent, but you are taking chances of taking roaches of all different species home. We were scared to turn off the lights and definitely skipped the breakfast. After 4 nights of being here now I can give an updated perspective. We were moved to another suite the next morning. The new room was roach free but the bathroom floor was covered with multiple strains of hair and so was the bath towels. I was ok with that considering the room was bug free. Staff is very friendly and understanding, the pool, workout room and laundry area is very clean. The cleaning staff changes towels and remove trash from your room daily. My family decided to try breakfast on the 4th day, there was fruit, oatmeal, sausage, omelets, toast, bagels, yogurt, waffles, juice, tea, and coffee. Definitely a decent breakfast included in the room cost. I would recommend this property for a long or short stay, just be mindful of the bugs. Pictures online are accurate."

"On our trip from Micigan to Houston Texas and back again, this was the best hotel we stayed in. Clean and well maintained facility, extremely good service, nice breakfast spread, and comfortable beds. Thank you for standing out by providing an excellent place to stay! The only slightly negative thing is that accessing the hotel parking lot was a little confusing, but not bad once you figured it out."

"Enjoyed my stay at this hotel. It was clean and inviting. Quiet at night. Only complaint is their parking situation. Lot is small for the number of rooms they have. During my stay a full semi truck and trailer was parked at the entrance making things interesting."

"Desk service was very good. The problem is the breakfast. We got there about 8:15 and there was no gravy, waffle mix or biscuits. The attendant lady said it would take too long to make more. Otherwise, the food was ok."