UGG Mall of America

"Came in on the 2nd January and the one girl with a bun in her hair was so rude to me. Definitely won’t be coming back. So rude and short with me and didn’t look like she wanted to work there at all."

"My husband went to go shopping for me at your store on 12/04/23 10036 And received very poor service!He asked if the store had Grey Boots sz 6.She looked in back.There were non.The Manager Yelled at my husband that the store did not have any grey boots No apology just screamed the statement in the store.So he bought me a g.C. And I really wish He had not because of the very poor customer service hecreceivedI think you should train your employees on how to intetreact and treat customers. I am very disappointed in how he was treated.You should do better and know better!!The time my husband was there was in the AM 10:49"

"If I could give negative stars I would. Called the store talk to someone and asked if they had a specific boot in stock and size. The girl said yes and that they could hold it tell I got there. When I arrived at the store the woman that I talked to was not there and another person. Talked to who was very rude told me nothing was on hold and that they don’t do that.. I have spent thousands of dollars at the ugg store over the years gir my wife. I will never go back to this store again."

"I am very frustrated and upset by the shopping experience at this location. First I asked a question about a shoe and instead of the sales associate responding to the question all they stated was “that’s a men’s shoe” (responding to my question with an assumption on my gender and the assumption that I was buying the shoes for myself annoyed me but I ignored it since they were correct assumptions), I wasn't even told where the women’s shoes were and when I asked I was vaguely told “at the front” (there was no sign or anything and to me all the shoes looked the same - even online the shoes are gender neutral), the women’s shoe area wasn’t even at the front it was at the middle of the store and the sales associate could’ve pointed to it since it was the next section to the section I was originally looking, I then needed to wait to request shoes to try on, then I was told where in the store to sit (a spot which happens to be the closest to the register) “sit here” I was told instead of being handed the box, then when I requested for a different size I needed to ask twice before I was begrudgingly listened to “the shoes are supposed to be small” I was told by 2/3 sales associates that heard my request, the size 9 shoes I tried on were taken before the 10s were placed next to me even though I wanted to compare how the two sizes felt because of their hesitancy to give me the 10s, a visibly dirty returned shoe was given to me to try on, when I asked why the 10s felt smaller and if the other shoe I tried on was really a 9 with a blank store I was told “they are” by a sales associate who had no contact with that other box I received, the second a sales associate noted I was done trying on the 10s they took the box over to the register and stared at me when I needed more time to do research online (since none of the associates were answering the questions I had). I really wanted to leave the store at this point to buy the shoes elsewhere because of how rude the sales associates were and of how uncomfortable they were making me. I spent most of my high school and college working in the shoe department of retail stores and how the 3 sales associates treated me tonight, I would’ve NEVER done to any customers I had. A severe lack of professionalism and customer service was displayed by all 3 sales associates. The next few stores I visited genuinely shocked me because of how nice the sales associates were compared to the ones at this Uggs store."

"Went in the store to do a return and the employees acted like their only motivation to work was whatever discount they recieve. If you’re gonna work in retail at least act like you care about contributing to your corporation. Have better customer service and care when processing orders and returns.. Would rate this 0 if I could!"