SoftMoc

"Greetings sometimes these managers can be too young and under trained to run a store they tried to sell me a shoe that was on display a used shoe at full price."

"Very very Poor Customer Service. Went to Return a shoe within the time frame with the reciept , and yes I missed the box ( My bad! ) but It was Unworn, the person who handled rudely said straight on face that it was worn out, and NO refund pushing away the shoe and walks off Didnt even give me a chance to explain . I did not even step out with it , there were no stains of being used. Why would I return If i used and wanna keep the shoe? . It was disrespectful . Did not expect such an experience in a store in the US. I also requested partial refund and it was a NO on face. I was triggered emotionally with his nature of behaviour! I wish your organization trains customer relationship skills well!"

"THIS STORE IS THEE BEST PLACE EVERRR!!! Thank you DAVID & company (forgot his name sorry tall guy w/glasses lol!) Customer service was AHHHMAZING, the store is super neat & organized. Wish ALL stores were like this & I hate shopping. TAKE MY $$$ LOL!!!"

"Rude service all around! I came in for an exchange. Was told I couldn’t do an even exchange. Most store can swipe your card you purchased them with. Every employee had an attitude. I understand retail can be trying but, do your job."

"Don't do it. Go anywhere else! I found a pair of boots on store that I needed in a different size, I was happy enough with the assistant managers service at the mall of America store I had her ring up my sale so she could get the commission instead of ordering online myself. Surprised me when the wrong boot arrived. Call customer service wait mostly on hold for almost a half hour and they refused to honor the price the correct boot was to exchange the boots for me. Oh, and lucky for me they were so kind to refund my shipping for their mistake when they normally do not refund shipping?!? Are you kidding, you sent me the incorrect product! Do yourself a favor spend the extra money, save the headache and go anywhere else!"