David's Vacuums - Minnetonka

"Jason C. at the Minnetonka store was an excellent salesperson. He was very knowledgeable, helpful and friendly. He let me take my time to try out different vacuums, wasn't 'pushy', and answered all my questions. Vanessa was also helpful and knowledgeable. I highly recommend them. Five stars plus!"

"Conversation I had today: Me: I’m looking for some replacement parts for my Dyson, do you guys do that? Sales Rep 1: They can be kinda hard to find, what part are you looking for? Me: A belt and a hose. Sales Rep 1: A belt? Dyson’s don’t usually have belts. Sales Rep 2: What model is it? After determining the model number, him and another rep looked at product specs. Sales rep 1: I guess they do have belts! Sales rep 2: Oh look at that, discontinued, they no longer make that part. Your vacuum is “unfixable” due to its age. We DO do trade-ins though! I left, and 15 minutes later ordered the VERY MUCH AVAILABLE parts on Amazon for a DC17 Dyson. Look, I understand their business isn’t going to make much money on replacement parts. A simple “we don’t do replacements parts” would’ve been just fine with me. Having not one but TWO different sales reps lie to my face to try to build the urgency to buy a new vacuum however is not acceptable. Do better, guys."

"I've been cleaning houses for 23 years and have always purchased my vacuums from Oreck now David's. If I'm being honest, I miss the original Oreck commercial vacuums but things change and I am happy that I still have a place to go for purchase and maintenance for my business. I also appreciate Dan and it is always nice to see a familiar face. I vote that Dan/MTKA needs a huge raise. Corrine Michels"

"I walked in with a vacuum I had recently purchased (brand new, not broken) and asked "if there is anything a person could do" to fix a lever that didn't work very well (it came that way, it was not broken) in addition to improve the quality of the seal around the edges. I was immediately told that I would need to buy a new dust cup to replace the lever (something I already knew and something I was not interested in doing because, I'll remind you, it came poorly made, so I don't trust the company's manufacturing) and that I might as well just buy a new vacuum in that case. Also, he said that there was "not really" anything that could be done to seal the edges because you still need to open parts, like the front of the dust cup to let the dirt out. That seemed like a ridiculous response to me. Like... Imagine you hire a builder to build cabinets in your kitchen and he finishes and they don't have doors on them. So you ask the builder "can you do anything to cover the front, so I don't have to look at the dishes inside?" And he responds "not really, if you cover the front, you won't be able to get the dishes inside!". Like.... You'd hope that a BUILDER would ~both~ understand your meaning ~and~ be aware of the technology to make that happen. So at the non-hypothetical vacuum shop I said thanks and I turned around and walked out, went a few doors down to the Ace, where I spent less than $5 to get materials do both of those things that evening. Now my vacuum works like I want it to. It was a relatively easy fix, I just was hoping to get some insight from someone who actually works with vacuum cleaners. In a highly wasteful, consumerist economy, sometimes I just want to fix something, even if I can replace it for cheaper. I personally feel like these kinds of shops (along with tailors, cobblers, haberdasheries, horologists...etc.) have various economic forces acting upon them but ultimately should understand that sentiment."

"We took our vacuum cleaner to Oreck Minnetonka. It was not working because it was full of hair. They fixed it for free and included a new bag. What could be better?"