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Apple Ridgedale
12531 Wayzata Boulevard, Minnetonka, Minnesota 55305
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About the Apple Ridgedale
Apple Ridgedale is an electronics store located at 12531 Wayzata Boulevard in Minnetonka, Minnesota. Whether you need help setting up your device, recovering your Apple ID, or replacing a screen, our Genius Support team is here to assist you. We offer sign language interpretation services through an on-demand video service at no additional cost, and in-person interpreters can be arranged for store sessions and events. Visit our store to shop our products, receive expert advice, and take advantage of services such as same-day pickup, device trade-ins for instant credit, and 0% APR financing with Apple Card Monthly Installments. Stop by the Genius Bar for expert service and support, or attend free sessions to learn more about your favorite Apple products. Plus, we are committed to going carbon neutral by 2030. Visit Apple Ridgedale today to experience the best in Apple technology and customer service.
Photos of Apple Ridgedale
12531 Wayzata Blvd, Minnetonka, MN 55305, United States
Opening hours of Apple Ridgedale
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of Apple Ridgedale
"You need to update your store hours online and have them consistent. Online it says store opens at 11, when its actually 10. Make the genius bar smoother and go more quickly."
"I recently visited the Apple Store at Ridgedale, and unfortunately, my experience left much to be desired. Despite having scheduled an appointment with Apple a week in advance, I was informed upon my arrival, following a 40-minute drive, that the necessary part to fix my phone was unavailable. When expressing my frustration to the management team, I encountered further incompetence. The individual took the time to explain, somewhat dismissively, that the shortage of parts was essentially my customer problem, attributing it to an excess of stock. Furthermore, it was surprising to hear that customers are perceived as lacking the foresight to identify issues with their phones, as the manager suggested. Basically, said customers are always wrong and it’s a waste of their time to compare inventory available to appointments ahead of time. Seriously, just suggest a customer can identify they have a cracked back glass is crazy!! I have been loyal Apple customer for the past 17 years, I expected a more considerate approach. I had hoped that, given my history with the brand, they would explore alternative solutions such as a different phone color backing (was I stock), a complete phone replacement, or even an upgrade to ensure customer satisfaction and potentially secure a sale on an upgraded phone. Considering this experience and display of complete lack of respect to my time , I am exploring to try Samsung phone."
"The trackpad on my Macbook Pro was cracked so I made an appointment to come into the store. The guy told me they don't have any in stock and it would take 2-3 days to get it in stock. He then stated I can take my laptop home and they'll contact me when it's in stock so I can drop it off. He pointed out I don't need to make an appointment, it'll be a quick drop off. I then received notice the part was in stock so I went in to drop it off. There was a long line queued in the front of the store so I stood in that line which was around a 15 minute wait. The guy I spoke with I explained I needed to simply drop off a laptop for a repair. He asked my name and pulled me up on the tablet. He said "Stand over there by the Homepods. Someone will be there quickly". This is where things went downhill. I stand over there and no one comes. Employees were racing all around the store. I understand they were busy. Yet no one came to help me and several made eye contact with me throughout this time. I tried to get the attention of them and some that were racing by me but was unable to. Then another guy is sent over to wait by the Homepods. He mentioned he was there to pick up an item. All I could think of is if I've waited nearly 30 minutes, can you imagine how long he'll be waiting. Within 30 seconds though someone was there to help him so I knew something was wrong. As soon as the worker was done with him even though he was standing next to me he started running. To make sure I got his attention I nearly had to scream at him saying "I need help." I explained the situation. The guy said someone will be out quickly and fortunately someone was out in less than a minute. The guy of course had no clue who I was and had to pull my information up again. He admitted 'the communication' didn't happen so clearly they dropped the ball and if I had said nothing I could have waited there for hours. I understand this was a Sunday afternoon and the store was busy and understand there was a line. I am not happy with the fact that the ball was dropped from the first worker and no one was coming to help me. What upsets me the most though is how I was ignored for 30 minutes after that. I would think at some point employees would wonder why this guy is standing by the HomePods for 30 minutes holding a laptop. No employee ever offered to help me, even when I was trying to get their attention. Even the last one who was standing next to me nearly ran off without helping me. Between standing in line and the wait I was in the Apple store for nearly 50 minutes simply to drop off my laptop for repair. I had always heard good things about Apple products as well as the Apple Stores. I dread what will happen when I go back to pick up my computer in 3-5 days which is the turnaround time I was told the repair would take. If I get my way though I'll never step in an Apple Store again after I pick up my laptop."
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