The Dog Spaw

"This wasn’t about her stitches (for us anyway. We weren’t concerned as they were meant to be out already but we were traveling. Vet said go ahead) You avoided getting them wet and didn’t do her head. No problem! The problem came with the rest of her. Whole stomach shaved. This is about how much hair was shaved off for no reason. Also paws weren’t trimmed. Her tail was so thick and beautiful and it’s been butchered. So much thinner. Ultimately, that is exactly the issue, we feel she wasn’t cared for as she has been in the past. UPDATE a year later: it’s been a few days and I’m still very bothered and upset. We always try to get Stella in when we are back on a rare visit. We were unable to two weeks ago and couldn’t make the available times work. Therefore, beyond happy to get in this trip. Our vet cleared her to have a bath with two tiny stitches under her eye as they were due out (they’ll remove when we return home) Very easy to not wash her head regardless but she was cleared. Don’t piss them off, they’ll take it out on your dog. Shaved her stomach when there was no need. One mat under there. Her hair doesn’t grow back as soft and long when she has been shaved for procedures in the past. So needless to say I’m fuming. Didn’t trim around her paws and the wee grinch feet. Took a lot off her tail off for unknown reasons. They just utterly tanked and we definitely feel it was personal. The Manager, I understand was busy but I could hear everything from her distasteful tone to her words behind the barrier. As she came out to speak at me, correct, at…. Wouldn’t let me explain that the vet had cleared her and happy to provide something with consent. Took her in the end. Begrudgingly. Love the owner (or who I believe to be the owner) but she wasn’t here on this trip. A year ago and all visits up until Nov 2023: We were in a bind since we were just visiting and not able to see our amazing groomer back in California before we left. Our 7yr old Stella loved her spa day at the Dog Spaw!!! Her face says it all!! Staff were so friendly and amazing. Stella came out so so soft! Grinch feet gone! (Love that term they taught us and cracks us up because it’s so spot on!!) and honestly the best we’ve ever seen her! Thank you!!!"

"We were able to do a walk in self wash. The tubs are oversized and at the perfect height. The wash includes dental items, ear cleaning items and a cute bandana. We will be back!"

"What kind of voodoo magic is this?! No excess fur is coming off of our forever shedding pugs after their dog baths with Avery. Our pupperonis not only look pugtastic, they smell fabulous even several hours later — most unlike their normal tooty selves. I’m just in utter shock that I’m petting them and clumps of fur aren’t flying around like dandelions on steroids. Avery is a gentle and kind spirit. Very thorough, patient, skilled, and a real animal lover. You can just tell she’d never hurt a fly. We followed her from another place and this place seems like a great fit! :) We are more than happy with our experiences at The Dog Spaw!!! So much so that we set up monthly appointments with Avery. Anyhow, don’t just believe my words in this arguably well-written review. Check out our stunning babies right after their beauty appointments!"

"Worst experience I’ve had at a groomer, and resulted in a vet bill. I have two pups that I’ve taken here 3 times now, and the progressively got worse. This most recent time it took 3 phone calls and 2 voicemails over the course of a week to get a call back and appt booked. Little did I know that I would get my two dogs back with the choppiest haircuts: long hairs left on ears, different lengths on the body, uneven leg lengths. Im normally not one to complain but rather request a different groomer, however, I noticed one dog constantly licking her paw.. I thought maybe they cut her nail too short like the last time. Instead I found a CHUNK missing out of her paw pad!!! A chunk, not a cut. Im so beyond frustrated that 1- this happened, and 2- I was not informed at pick up. Now, not only do my dogs look like I groomed them at home, but now I get to take one in to the vet for infection control. I am speaking to a manager there tomorrow to see how they choose to handle this, but I am NOT happy with the groomer “Bea”, nor the customer service thus far. UPDATE: Very pleased to say my pup and I were well taken care of after addressing this issue! Mo helped us and was very understanding and supportive. They graciously covered our vet bill as well as the grooming cost, which I very much appreciate. I understand dogs can be hard to groom and things happen, and they know to inform now of any accidents in the future. I appreciate their cooperation and customer service after that incident, and hope that they learn from their mistakes!:)"