CVS Pharmacy Specialty Services 1002 East McDowell Road, Phoenix, AZ 85006

"if I could give 0 star I would but i cannot. Have to use them to order a specialty medication and every time i order it copay change and what i need to do changes and I have to go through at least 2 weeks to a month of running around with co pay assistance to get my medication. Thank god it is not required for me to live otherwise i would be dead. On multiple occasions I have been told I am wrong or I am dumb or that I do not know what I am talking about after getting off the phone with my Co Pay company. i was even told by the last chat representative that I should have told them something when I did in the first interaction so in other world called me dumb. I am at the point that I would almost rather pay the thousands for my medications then deal with this company. If you have to deal with them please see if you can work with another company for your own sanity"

"Worst company to work for. They do not value their employees what so ever. They constantly change the way we have to do things without advising their employees. Then giving their employees bad reviews because they never took the time to go over the changes. They only do this so no one can get the appropriate raise at the end of the year. Completely ridiculous. Do not apply here unless u want to be treated like a slave."

"BEST Pharmacy ever! The staff is ALWAYS friendly and kind. Consistently go out of their way to take care of their patients. I've been with this pharmacy for years and I love them. If there are issues, I always get a call with an explanation and a resolution. Time frames have never been an issue. I get calls from live staff to advise of new info. When meds have expired they take the initiative to call my Dr, or then call me to tell me I need to see my Dr. Who does that?? McDowell specialty pharmacy that who! Thank you all for the work you do."

"I am so disappointed with the stress that CVS Specialty has caused me. Getting my medication shipped to me is a constant battle; so much so that I have to stay on top of them just to get my order shipped. They try to push for online/app orders and refills but when you do that they don’t contact you if there is something holding up your medication. When you already have to deal with the stress and symptoms of taking chemo, worrying about whether or not your prescription will be filled this month should not be another thing that gets added to your plate. My insurance has not changed, my prior authorization was just renewed, and I put my order in on time monthly. What else do I need to do to make sure I have my medication without any sort of interruption?"

"I would give a ZERO but no option for that. I’ve had my immunoglobulin infusion approved since April 2nd. It’s the 15th and I can’t get it shipped by CVS Specialty Pharmacy. I’ve taken days off without pay to test to get this shipped. Spent countless of hours on the phone with multiple people, sent emails, MY INSURANCE has even gotten involved, my doctor’s office too. Nothing. Every time is a different excuse of why they can’t send it. It keeps changing. But it’s never resolved. And when you try to speak to a supervisor or try to get an address to file a complaint in writing with a higher department, all they do is add notes to your case and transfer you to the same person who has been giving you excuses. Apparently there is no management team there and nowhere to write. They take advantage that they know insurance companies only use a specific pharmacy for this type of medication, so we can just change to a different one. I have NEVER, in my 15 years of needing this medication, had to be without it because of the pharmacy’s flat out negligence!!! Of course, it’s also the first time I’ve ever had to deal with the incompetence of this one. This is UNACCEPTABLE!!"