Safeway Pharmacy

"Everytime I place my prescription for delivery, there’s an issue. Everytime I call I’m always rudely put on hold without being acknowledged. The only reason I use this pharmacy is because it’s considered a “gold tier” with my insurance."

"My Dr called in my antibiotic i desperately needed for mastitis on Friday before noon, I didn’t hear from them so I called Saturday at 11 and they told me that they wouldn’t have it until Monday. I am very frustrated that they didn’t let me know they wouldn’t have my antibiotic for 3 days when I needed to start it the same day. I am deathly ill and it’s affecting my breast milk supply to feed my infant."

"I am beyond dissatisfied with my services recently. I have been using this pharmacy since August 2021 and haven't had any issues until this year. The last three times I've come to pick up my prescription there have been issues. Today, I went in for my prescription and was told that they were out of stock. I'm normally very understanding that sometimes they run out of medication; however, this is the final straw. The person waiting on me merely said I had to wait until 3PM tomorrow to pick up my prescription instead of offering any other solutions (such as checking to see if my rx was in stock at another location). I was in at the end of January to pick up my prescription and was told that I was not eligible to refill my rx and pick it up, which makes no sense as my doctor calls my rx in after every visit (there are 0 refills set on my particular rx). If the pharmacy rep had bothered to look at the amount of pills prescribed, the entire issue could have been avoided. Additionally, I felt as if the person waiting on me (I wish I had gotten her name) was treating me as if I using drug seeking behaviors, which further increased my frustrations with this location. The first incident occurred mid-January 2021 when I was told my prescription was pending. I followed up with my doctor to make sure that it wasn't an issue on their end and I was told everything was fine when my rx was submitted electronically. I am most certainly going to be transferring my rxs to an entirely new pharmacy. I'm a full time doctoral student and work, so the unnecessary additional trips have a noticeable impact. I will certainly be following up with management regarding this. Three strikes and you're out. I want to make it clear that not all Safeway pharmacies are lacking in their customer service. I had an incredible experience with the Safeway pharmacy on Continental in Green Valley, AZ and was expecting the same when I moved to Phoenix. I cannot speak highly enough of Pablo at that location!! He has incredible bedside manners and takes a genuine interest in his patients!!"

"I had been upset lately due to poor customer service at so many businesses lately. It just seemed like nobody cared anymore, and that it just was not a priority for employees to make a customer feel important. I kept changing the places I did my grocery shopping because of it until I shopped at Safeway on 35th Ave and Bell Rd. one morning. I did not know the employees name that day but when I was leaving I said to myself, "wow, that employee was so courteous and professional". I left there thinking that there are still polite people who care about their customers and do want to make us feel welcomed. Yesterday morning I shopped there again and learned that her name is Veronica. She is the most professional, courteous employee I have had the pleasure of doing business with. She asked me if I needed any ice or stamps, and was very polite. I will definitely keep shopping at Safeway because they know what real customer service is. Thank you Veronica for caring."

"They argued with me about my son not being insured. I had to call the insurance company and request they call the pharmacist to prove he did indeed have insurance. He was 3 weeks old and needed antibiotics. The pharmacy closed early that day, knowing I was calling my insurance. They refused to give me back my written prescription order so I could go somewhere else. I was forced to wait until morning to get my newborn’s antibiotics. They gave a huge attitude when I went to pick it up and didn’t even apologize for being wrong or making my son suffer through the night. A separate incident, they never contacted me or my child’s doctor to inform us that they didn’t have an antibiotic. They said they could order it, but didn’t know when it would be in. They again, refused to give me the prescription back so I could go somewhere else. My daughter had severe pneumonia and needed medication that day; it couldn’t wait. I had to call the doctor’s after hours line, and ask if they could send the prescription to another pharmacy. My daughter could have ended up in the emergency room because of them. Absolutely ridiculous communication, and the pharmacists always have an attitude. Go down the street to the 24 hour CVS- they will actually help you."