Serrano Gardens Apartments 1915 East Broadway Road, Mesa, AZ 85204

"I've been here for a couple of years now and I've watched Anna (apartment manager) fix our motorized gates, install a playscape for the kids, build us a fitness room, put in a bike rack, install security cameras and plant green grass. Much better. I give her an A for effort."

"Anna discriminates and has zero respect for her tenants. She only wants money. We were evicted with no actual bases for eviction. There was a shooting that occured and although we were cleared from having anything to do with the crime, she evicted us. She'll raise the rent without any upgrades to the unit (which all units are desperately in need of TLC)."

"Maintenance is great. Front office is a nightmare. On the second of the month the harassment starts, with eviction threats. I wish I never moved here. Plumbing problems beyond belief. Bath tub fills up with the whole buildings human waste. The refrigerator is a hotel refrigerator barely any groceries fit. We had to get a second refrigerator for our drinks. The apartment that they show to get new tenants was not anything like the one that they actually gave us the keys to, we were told we were going to get a washer and dryer but it never ended up happening. When we complained THEN they took money off our rent, because the apartment was supposed to include them. As for our cars, both of our vehicles have been severely damaged since we've moved in here the neighbors don't care about taking care of other people's property. (Dents and dings all up and down the sides ), somebody ran into my car before we moved into these apartments and I still had the scratch on my bumper from it and one neighbor even tried to pin a new scratch on their car on us doing it. ( Luckily I had proof of the damage on my car months before I even moved in here). The kids are rude in this neighborhood and bullied my daughter repetitively. They also leave trash everywhere. There are rumors of bed bugs in these apartments but I have not experienced this problem only the mutant sized cockroaches, That they do absolutely nothing about. Lots of drug activity, and domestic violence activities, great place to raise a family."

"The lady Ana the front desk manager is rude and disrespectful and acts like she is better than you she says she will fix things and never does. She lies and does not keep her word about getting things fixed. Very unprofessional and talks to you ask is u have no common sense. She will not answer the phone in the office when she is working if u tell her that there is a repair in ur apartment. She will just let it ring I tired and called for 8 hrs one day every 5 mins and she refused to answer and once I did talk to her she said that she doesn’t need to answer the phone"

"Dont live here they bed bugs, scorpions, and cockroaches. Parking lots full of potholes. We mold, a door that barely opened and windows with big cracks. They would take months to fix things if they did at all. Manager was never there and got very rude after we turned in move out notice as well. We had a break in the day we were moving out. Had a leak from the ceiling even though we were on the first floor. Water was disgusting as well, left white residue on everything. Truthfully I don't think it even deserves a star."