Holiday Inn & Suites Phoenix-Mesa/Chandler, an IHG Hotel

"Room was facing the pool and I assume it’s spring break month. Lots of kids yelling and screaming from the pool area. Room could use a face lift and renovation. The hallway to the elevator is dark. Once you exit the elevator to your floor, it’s very very dark. No Diamond status acknowledgment upon check in. No complimentary water bottle. I only stayed here but it was close to work and within budget. Even that for $295/night, it wasn’t worth it. Hotels are simply surging for the heck of it."

"Arriving in Phoenix our original booking at another hotel was a nightmare. My family scrambled around at night to find another hotel. Then we came across the Holiday inn. We came into the hotel and were welcomed by Erika. And she was amazing!! She found an early checkout room (( the place was all booked )). She Arranged a room cleaning and made sure we had everything we needed. She gave us a wonderful treatment and prepped us up for the stay. It was such a treat to have a wonderful experience after our rough start in Phoenix. Great room, great location, and even better service!! Erika deserves super props!!"

"The worst holiday inn stay ever. This holiday inn is a badly renovated old hotel that does not prioritize cleanliness and sanitation. The bathrooms were gross with showers floor corners that had orange/rust color bacteria. The floors around the toilet was disgusting. After a second hotel move within Mesa, we just ended up staying hence is was almost 11 o’clock and my kids were tired. Never renting anywhere in Mesa. Also the old renovated hotel hallways are scary since they are super dark. I do not recommend!"

"Stayed for 6 nights in February. It appeared a portion of the hotel was under renovation which it needs. Of concern was an mattress which was left outside exposed to the elements for 5 days. There were some other mattresses which had been discarded in the parking lot. Given this one did not make it to that pile it begs consideration if it was put back into the room. Hot tub only had 2 working jets. In all would stay here again given my observations."

"This hotel is extremely old and needs to be updated. The day that we stayed here it was raining and our roof leaked. They did get us another room right away but very disappointed and the atmosphere inside the room furniture looked old and you could see patchwork on the ceiling and the walls. As far as the price per night that was excellent. So I guess you just get what you pay for."