Cox Communications 1550 West Deer Valley Road, Phoenix, AZ 85027

"Absolutely terrible customer service and im sick of them being the only ISP available in my neighborhood. My next phone call is to my councilman to get us more options. I called at 730am this morning to fix spotty, slow and disconnected Internet. 4+ hours of tech support later and they told me they can send a tech out to my house tomorrow to look at the line, but anything inside my house they will charge me $75. So I went and bought a new $200 modem to fix the issue on their advice. Still no Internet. Don't give me the run around with $75 tech visits when it's YOUR FAULT. An entire day wasted, I lost a few thousand in revenue today by not being able to work from home and they could care less. Im furious, I demand compensation for a day of lost wages and for having absolutely trash customer service and tech support."

"After a decade as a loyal Cox member, I'm disheartened to say this marks the end of our journey. Recently, during my move to a new residence, I provided Cox with ample notice, but the service experience since then has been a series of letdowns. Despite expecting internet on Day 1 at my new home on 12/8 and reserving the day off for installation, the technicians informed me they had to raise a ticket and left without resolution. Following up, 'TMC Neal' assured me a fix by 12/13. Taking another day off work today, I contacted Cox to confirm the tech appointment, only to find out there was none scheduled. Shockingly, the issue was marked 'resolved' on 12/11 without any service restoration. My attempts to seek clarification led me on a convoluted journey from customer service to sales and finally to tech support, where I pleaded for escalation to CEG. Speaking with Sam in CEG initially seemed promising, but the call deteriorated rapidly. Despite my hopes for understanding and resolution, I felt blamed for the situation and pushed from one department to another. Even when Sam assured me a technician wasn't necessary, the real solution seemed to be buried behind bureaucratic hurdles and equipment codes. I had anticipated empathy and assistance from a supervisory role like CEG, but instead, it felt like my concerns were dismissed. Regrettably, I should have heeded TMC Neal's advice and relied on my 'Hotspot.' Cox's inability to coordinate and resolve the issue has left me deeply disappointed after years of being a loyal customer."

"Worst customer service I have ever received. Was misinformed MULTIPLE times by different representatives. Tried talking to a supervisor and was told they were “busy” and would call me back but I NEVER received a call. Tried contacting multiple times to explain the information I received where they “assured” me they could help only to tell me if I didn’t like the new rate that I could either 1. Call back every day to see if the rate was different or 2. Cancel my service. Absolutely ridiculous. They want to raise my rate from $60 to $105. Do better Cox. And train your employees so they don’t give incorrect info."

"This has got to be one of the most despicable companies out there!!! There is no accountability for the piss poor "service" they provide. We many, many years ago ended our television service with them because it became unbearable to have to deal with their nonsense...satellite is the only way to go, and far more reasonable in cost! We stayed with the internet service because until about a year ago it was the best available. But that too has severely declined. I am a Work From Home person, and have had severe issue with my internet service reliability. In the past 3 weeks i have had 5 techs, now, out to do assessments all in concurrence of the problem except the last yo-yo out here who was with the "business side" claiming all 4 of the previous residential technicians were incorrect saying it was a "Cox issue". Of course they are now saying that because it might cost Cox some of that incredibly high fees they charge, to correct the issue in our ~50 year old HOA and neighborhood.....oh just find another provider, we aren't interested in doing what’s right, ethical or providing the level of service they are bound to provide, as per their franchise agreement. And by service, I mean the actual service they provide internet, phone, and so on. Their customer service has always been a joke, without question. Every call to "customer service" since the second, and its been about 8 now, I have insisted on speaking to a 'Supervisor', which is futile, because they cannot produce any results, other than "we're going to send another tech out to do an assessment", which is why I have had 5, visits now, what a waste of resources, especially mine. Yesterday and today in having to deal with these unacceptable issues, I missed going to church services, having to stand there and listen to their assessment. Even some of these Techs have suggested NOT calling the 'customer service line’, "because all they will do is send out anther Tech". Which is exactly what has occurred. Again, what an irresponsible waste of resources. One tech even stated they would perform the task they felt needed to be done, but had to get the OK from their Supervisor, then I never heard anything further. Still no resolution!! I asked each one of the Supervisors, "if one of your Work From Home representatives, would not be able to effectively assist your customers, preform their job, because of the lack of service reliability from their internet service provider, how long would you tolerate that inability to effectively perform the duties, their job they are being paid to do??????" Hopefully my complaints filed with the FCC, BBB and Arizona Corporation Commission, might garner some satisfaction, resolution for others. If you require reliable service from an ethical company, look elsewhere because it certainly is NOT COX!"