Avis Car Rental 1805 East Sky Harbor Circle South, Phoenix, AZ 85034

"0 stars would be more appropriate. Waited 90 minutes and didn’t even move on line. I ended up cancelling my reservation and going to hertz. Absolutely crazy that you have to wait this long to get a car that’s already reserved."

"I've prepaid, checked in online and I have been in line for 45 minutes so far. There are three agents but they are moving at a snails pace. Busy airport like this they either need to come up with a better system or hire more help. This is ridiculous! Don't rent through Avis if you're traveling through PHX Sky Harbor Airport."

"The pickup I received was the last and only option available at PHX. The truck was full of dings and dents along with bald tires but, the staff was so kind to me I couldn’t help but appreciate the overall experience as a pleasant one! Especially at PDX where i dropped it off."

"Pre-booked and prepaid through Avis Preferred 30 days prior to our trip. Upon arriving at SKY we proceeded to the Avis garage for pick-up. Our name was on the board. We encountered a line in the garage with well over 100 people. There was 1 agent, and 4 kiosks. While w other employees hid in the office, taking turns peeking out the closed door. No explanation. 2:45 minute wait to pick up our car. Not one person explained what the issue was, nor did they try. Picking up our car was longer than our flight. Photos included."

"We have the Preferred status, which I highly recommend. After you enroll, then you just book your car through the app and when you arrive, you just go to the preferred lot and get in your assigned car and then show your license on the way out and drive off. It is the easiest way to rent a car. It is so fast and you never have to wait in a line again."