Roche Bobois 4545 North Scottsdale Road, Scottsdale, AZ 85251

"Do not buy from these people, they are awful! We bought a living room set - two sofas, two chairs, coffee table, end table and two lamps - from Roche-Bobois Scottsdale at the end of July for almost $40,000 and paid 50% deposit. They said we could expect delivery in late January. A week later we were told the factory rejected our choice of fabrics - even though they were Roche-Bobois fabrics they recommended - and we would have to pick again. The store asked for the "approved" fabrics from the factory but the French were on vacation. We followed up mid August and were told they'd get back to us as soon as they heard back but we didn't hear anything through end of September. Finally I emailed them at the end of September to cancel the order and get our down payment back as we had lost patience. The store manager called me and said it is "against policy" to refund but to come in and we pick fabrics and offered me a 20% discount on the order. I made it clear that I still expected delivery in January as originally promised and she assured me she would do everything to make that happen. We went in immediately and made another choice expecting that we would get a 20% discount on the order with expedited delivery. The next day she told us the factory had rejected these too and asked us to come in yet again and we went in to make a third choice. I once again said I'd rather cancel the order but she promised to do her best to air ship the items which would cut 10 weeks off the delivery time. We left the following day on vacation and she promised to get us a final order with the 20% discount and an expedited delivery date when we returned. We returned a couple of days ago and had to follow up - again, we didn't hear from them at all. They then sent an order form without the discount and nothing about delivery. I had to call them yet again. Yesterday she finally said they could offer the 20% discount but not air shipment and we'd have to wait 6-9 months starting now - after we had already lost 3 months - so up to a year for what we ordered back in July, AFTER compromising on fabrics twice and ONE MONTH after initially asking to cancel the order. She said it was the best they could do and if we didn't like it she would refund our money and asked me to let her know ASAP. I told her today that we would choose the refund offer. She then said they could only refund the sofas and chairs - the other items were already in production and could not be refunded - even though we bought them all at once because they went together. She said our only option was to pay for the tables and lamps and buy sofas and chairs elsewhere to "go with them". Completely ridiculous since it's almost always the other way around. I asked to speak with her manager (she's the manager of the Scottsdale store) and she refused to give me a name or number. I asked who can I file a complaint with and she said "corporate" - but refused to give me any contact info saying I could look it up myself. I refuse to pay for any portion of an order when the entire order was place as one and this is clearly a breach of contract on their part. I have disputed the charge with American Express and am getting lawyers involved. DO NOT EVER BUY FROM THESE PEOPLE! THEIR CUSTOMER SERVICE IS THE WORST! I WOULD GIVE THEM ZERO STARTS IF I COULD!"

"Went into Roche looking for a sofa and a few other items for a home I am building. Amber was a great help in every way. Very low key and zero pressure to "order today". She was able to take my floor plans and help me figure out proportions for great room layout. She made it such a relaxing and enjoyable shopping experience to find the perfect pieces for my new home."

"I've always loved Roche Bobois in general, and for a long time had my eyes on the Bubble sofa. I finally got it from the Scottsdale location last year. The most comfortable and eye-catching sofa ever. It hugs you, basically. The bubble shape of this sofa is created by stretching the beautifully textured fabric into bubbles and hooking their points of convergence from the inside of the sofa. So when one of them broke when I was already settled in my new home in LA, I was terribly sad as, even though the sofa still looked amazing, I knew there was this one thing wrong :) And I assumed it would be practically impossible to fix. Fast forward to today, I just got the sofa back, fully repaired in just a few days; the pickup and drop-off crews were both incredibly professional, on time, and super careful. The repair job got it back as good as new. Everything was so seamless in this process that, even for a luxury brand, this level of service quality is exceptional. Thank you."

"We had a wonderful experience at Roche-Bobois of Scottsdale. We worked with Tonya who was top notch! From knowing the product line, to spending the time needed to help us choose the right finishes and colors, to creating color 3D renderings to assure the furniture fit our space and the colors worked within our scheme, Tonya was efficient and pleasant throughout! After having visited multiple furniture stores and not finding furniture that worked for us, Roche-Bobois was a breathe of fresh air. The pieces we selected were beautifully crafted and comfortable. And while the price point is higher than some competitors, Roche-Bobois' quality, craftsmanship and design are unmatched and an excellent value for furniture we will keep a lifetime. In addition Tonya was sensitive to our concerns over the cost and worked with us throughout to meet our budget. If you are shopping for modern furniture you must visit Roche-Bobois of Scottsdale and consider the option of some of the best furniture made!"

"Very expensive outdoor furniture sun faded after less than one year when it only got partial sun in the mornings and only for part of the year (it was on a covered patio). Very poor customer service, refuses to stand behind product and instead fabricates stories. Definitely not worth the money and not a good representative of the brand. Here is a photo of the faded piece in the shade where it always has been. I think the worst part isn’t just them not standing behind it but when people start fabricating stories in order to not honor a warranty, it makes you lose trust in the entire company. (Below they responded that they were informed that I am in direct contact with their local team but that is not true. We have written to their headquarters and we are asking the NY office to help but the Scottsdale manager has not responded at all)"