WoodSpring Suites Mesa Chandler

"Be well informed. If you intend to stay here or any WoodSpring Suites under Priceline, understand that you must obligate your full stay after you’ve paid. I booked a reservation for March 7th - 11th to attend a wedding. After the first night, I checked out before 11AM and asked to leave early because the bed was very uncomfortable and creaky. The reservation was cancelled, but I never received my money back for the remaining nights. As it turns out, all money paid towards the reservation is non-refundable and will not be partially issued back to you regardless if you choose to check out early or not. Admittedly, I must have missed that detail when signing the terms and conditions because the wife and I were very tired after our first day in Arizona along with waiting an additional hour for our room to be ready during 3PM check in. Terrible business model and I will not be staying here again."

"Save yourself some money and go to a motel 6, you'll get a better room for the money.. When I came in, I asked for the cheapest, most basic room they had. I got put up in $147 a night room, and this place was not packed on a Sunday night. It had paper thin walls, no coffee, heard people scratching and moving around all night through the walls under me and in the halls. That made for worst night's sleep. There are only two flat so-called pillows on the bed. The the room layout itself probably would have been nice if they had normal Hotel soundproofing, the kitchenette would have been nice but there was no coffee maker, and no water in the room there was a tiny soap amd a tiny shampoo, no lotion or conditioner. I've stayed in hotels in Mexico and the hood that did better than this place. This is the kind of stuff you expect from a roadside bedbug breeding ground traveling across the south in the middle of nowhere."

"We had a great room with a great view. If the place isn't brand -new, it sure looks and feels that way! Very nice. Loved the cherry wood finish on all the woodwork throughout the room. We had a room with a kitchenette on the 3rd floor, very near the elevator."

"Me and my family lived there for 8 months and stared out at $87 a night. During that time the rate dropped to $65. New management came in and put us out because our rate had gotten too low. My kids were going to school from the hotel and my girl was working down the street. We had to find somewhere else to stay within 24 hours. They gave us no warning no advance notice just said we rented your room to someone else and you guys have to leave. So how could you put new people in a room that’s been occupied for 8 months by a family of four? You can’t it was all lies and they raised the rates on the rooms the very next night. Manager said the hotel was booked but we looked on the website and they had plenty of room just at a higher rate so we were put out on the streets so the hotel could make more money off our room and that’s fine I understand business but we were never offered the new rate or giving a warning just thrown out! I’d give you a ZERO if I could. We moved here from Tennessee so the days that followed were very stressful and rough.."

"Isabelle went anbo and beyond for myself my wife and our two-year-old son. She not only found us a room, but she found us a better room for our situation. She actually went and cleaned it herself because they were shortstaffed in the housekeeping department. She is definitely a key employee to keeping this place running. The rooms are very nice clean lots of storage good heater, air conditioner, hot water, Full size refrigerator microwave and stove. Great place highly recommended. Thank you so much once again, Isabelle you really helped us out more than you will know."