Ford Quick Lane & Service Center

"Fast, friendly, and great follow-up."

"I've been a customer for 12 years, recently with my 5th new Mustang. Customer service at the service department was always professional, welcoming, informative, and on-time service. Never had an issue with any of the service representatives, they don't push for unnecessary services. All the maintenance services were accurate and on time. They inform you about things that should be done, then upon your consent, they proceed. On my last visit, Mike G. the service manager arranged my new car's window tinting for the very next day, and also a rental car so I could leave my car overnight and go to work. Thank you for the professional and quick service. Keep up the good work! If you have service issues or questions, I can recommend talking to Mike."

"First time going to a dealership for standard maintenance. 100%. Called the day before, made an appointment, showed up on time, and they did their job without trying to b.s. me. Even washed the truck for me on the way out. This is way we love Peoria Ford. 3rd vehicle we've purchased from them."

"I would not even give them a STAR at all!! Worse place ever DO NOT BUY A CAR HERE!!!! I came In on Saturday November 11, 2017. To trade in my 2013 Altima. Yes at first everyone is nice and is willing to help for everything. I’m a straight up person. I told them if you can’t help Don’t Waist my time and tell me the truth from the get go but they said no we will be able to help you. After going back and forth we came to an agreement. A sales manger Chris came out and congratulated me and said that it was a hard deal but that he was happy that they were able to get me approved. I signed and went home with a 2017 Escape. On Monday November 27, 2017 i get a text from Joey from financing say “We need you to come in today by 5 PM to finalize everything on your file” let him know that i won’t be able to be there at that time and i can probably make it after 7pm. So I picked up my daughter and went to the dealer, by the way is a far distance from where I live. I get there talk to Joey and he said that he has called 6 banks and no one wants to get me approved. He said we need you to give $1000 down and your payments over $600. Let him know that I can’t give more money down and I can’t afford that high of a monthly payment. I told him that he could of  tell me this over the phone instead of waiting my time to drive out here. He then said let me talk to my Boss and see if he can lower the price of the car. Comes back 5 min late and said my boss is gone I can talk to him tomorrow and call you or text you by noon. I received a text from Joey 230pm on Tuesday 11/28/17  “Great news! I got approval to keep your payment at $550 per month, can you both sign today? Another text at 243pm “Actually so sorry! Let’s hold off I have to call one more bank” I didn’t hear anything else until Thursday 11/30 at 1147am “Can you and your mother make it in today? at this point I’m not sure what’s going on I replied with what was the outcome??? Joey replied “So sorry for confusion on this file.......We only need you to sign a release so that we can give them your trade back” my reply was So you guys were not able to help me. No Respones Back at ALL. Saturday December 2, 2017  three weeks after me signing i get a text 342pm “ Let me know what time you can swing by otherwise we will not be prepared and your trade will be locked up“ I ask for a manger to call me or to give me his managers name and direct number so I can call him no replies at all. I called Monday 12/4 left a message for a manager to call me and I get a call from a Michelle from financing NOT A MANAGER. At this point I’m so fed up with this place. I will never recommend this place to know one!!!!!!!!"

"After having a Bad experience at Bell Ford, I had an over the top amazing experience at Peoria Ford. Thank you Dawn in the service department for taking care of the recall on my clutch. You guys were very straight forward on the additional service that was necessary for my vehicle. I appreciate you guys taking care of me. Even though I live closer to the Bell Location, Peoria Ford will be my Go To dealership for service and vehicle purchase!! Thank you guys again for getting me back on the road!"