Firestone Complete Auto Care

"All of the gentleman there have been extremely nice and have provided me with great service; from the new young man who put air in my tires, to the older gentleman (I believe he was the manager), who came out to my car and got on the ground to look at one of my tires, and the man who ordered my new tires and had then on and had me on the road in less than 4 hours. I also have to mention the price. I have a speciality car and was quoted double the price at the dealer. I am more than pleased with the service and the cost. I'm very appreciative, especially when we live in times where customer service is almost nonexistent so, thank you very much for the great service!"

"Predatory. Check the yelp reviews for a more accurate picture of this locations practices. Brakes replaced in September, already metal on metal. Brought the vehicle back three times in the last five months for the same squeaking brake issue after they replaced pads and rotors, each time they insisted that the brakes were, in their words, beautiful. Took it to another mechanic and they showed a video of the right rear brake pads, completely ground to the metal. The managers reply was “I personally inspected the brakes and they were perfect“ so they are either incompetent, or completely lying. Gave us a bid for over $6000 in repairs insisted that between September 2023, and now March 2024 nearly every piece of the suspension and drivetrain needed to be replaced. Again, check the yelp Clear picture of how this location treats their customers. Happy Valley and Lake Pleasant Road."

"With little to no heads up, I had to find a place to get an oil change and tire rotation on my 2020 Volkswagen Passat R line, After calling around to multiple locations of other big name franchises, none of which were available to squeeze me in or if they were available they did not have the appropriate parts to service my vehicle and the timeframe needed I found Fire stone complete auto care, well-being, extremely professional, and courteous over the phone. They asked me to bring my vehicle on down and they would see what they could do for me. I was quoted a time of about one hour to do the oil change and tire rotation, and was pleasantly surprised when I was able to pick up my vehicle 45 minutes later, the staff was friendly, courteous, knowledgeable, and just generally pleasant to be around. I would highly recommend taking your vehicle to Firestone complete auto care deer Valley. It has been a little over a week since I received the service in my vehicle is running top-notch. no leaks no drips in my car is riding smoother than it has the past few months ."

"Very good costumer service, they have a nice inventory of what you need. Needed to replace 2 tires for my Tundra, even if this location did not have them they managed to get what i need in few hours and schedule same day tire replacement . Nice place and clean , nice waiting room see pictures , videos. Ninos was helping me , awesome guy!"