Firestone Complete Auto Care

"I originally schedule to have an oil change in my 2017 Murano. Simple enough. While checking in I had a coupon for a break inspection so I gave the manager permission to inspect the brakes. After performing the oil change and the brake inspection, we discussed my options for replacing the pads and rotors due to the measurement on the rotors. Finding that their estimate was high, I scheduled with another repair shop. After this appointment and before my schedule brake repair my car started responding funny. The front end was shacking on the 17. I was able to get it to the auto shop and went over the chain of events. It seems that Firestone Auto did not tighten my lug nuts enough in the front 2 tires. The tires were ready to come off of the vehicle. I went to the Firestone service area the following week after I have the car repaired to inform them that they did not secure the tires properly. We brought up the invoice to confirm date of service and noticed that they had the wrong person and home address on my account. No big deal... but I really wanted them to know that this could have been a bad situation and that they need to remind their mechanic's to assure that the vehicle is released to insure that the vehicle is in a safe driving condition. Still no biggie.. What got me was the manages assumption that I had taken it to another repair shop and they caused the issue. I could have been very combative at that remark but chose to walk away and write a review. I simply wanted to make sure this did not happen to someone else... I'm in the service industry, I guess my work ethics are different! Hope this helps."

"Really saved my day! Work to fit me in where they could on a busy Sunday. Kept me up to date as things progressed in the repair of my vehicle. Their waiting room was especially clean and comfortable with TV and a nice bathroom. Give him a try next time you have automotive needs or tire replacement."

"Another wonderful experience at Firestone. John, the store manager was awesome. He worked with me to get my 4 new tires quicky and at a reasonable price.He is so friendly and professional. I highly recommend this Firestone shop. The techs are also great. When you go, ask for John. You won't be disappointed."

"I was able to come in the day before and view the tires I selected online and talk with the technician about them. The day of my service I was treated politely and my check in was thorough. The guys stayed in communication with me all day and updated me on my status. The quality of work was appreciated"

"From the initial call, to bringing my vehicle into the shop, I was treated with respect and honesty. The service recommendations were thoroughly explained, and even shown to me, which is huge when you don't know all the mechanic lingo. I did not feel pressured to make a decision on what I should get serviced, I was even given time to think about what to get done. The techs got the service done quickly and in line with the amount of time they asked for. I was given all the costs upfront for each of the services recommended, so there were no surprises at the end for the final costs. I was told about the Firestone loyalty and credit card, and the benefits of each were explained to me, giving me another option to make payment and receive discounts. Again, I wasn't pressured to apply for the card, but instead, I was given all the information to make a well-informed decision. Eric showed me kindness and respect. Every interaction on every phone call I heard him answer, and with every customer that walked in, was top notch! We need more people like Eric filling our customer service roles. Tyler took the time to explain each service recommendation to me, and also showed me the concerns. Tyler gave me all the costs upfront, so there were no surprises. I didn't feel pressured to make a decision on what service to get done. Thank you Firestone, and it's top notch employees at this location!"