AutoZone Auto Parts

"Very disappointed in this company, I had inquired originally about HD lights, the clerk talked me into getting brighter Bulbs instead, the bulbs burned out both of them over a 30 and 69 day period. The store manager refused to give me another light bulb due to the defective ones that they sold me. He wanted to charge me. I told him that Auto Zone just lost my business, my family, friends and customers who all were shocked by the disrespectful way the manager tried to turn it around and blame my car, I put back the original light that were 8 years old!!! We are shocked the the manager was more worried about revenues then a loyal customer now 10.5 years. BEWARE potential new customers, this company is ripping off consumers with defective products and not honoring replacing the faulty products. Sham on this greedy company. While writing this review the assistant manager came out smoking and when I informed him that I was writing a review he became very belligerent, rude, disrespectful and said I quote “I have good reviews so I’m not worried about that review. Guess what your company lost at least 13 customers that I originally referred to Auto Zone!!! We will be taking our business and money to O’Reilly’s. They understand that without customers they will not have a job. They all should be terminated immediately!"

"Patrick , the Store Manager, went above and beyond to help me find the right part for my vehicle. He came out to the parking lot to check to make sure it was the correct fit. Amazing customer service!"

"The staffs are very professional and friendly! I arrived just 30min before closing on New Year day. They ran a battery test and found the warranty on the current battery (which I didn’t know I had!). They didn’t have the same battery in stock, so they quickly contacted another store and sent me to that location. Really appreciate their efficient service :)"

"The store in Peoria located On N Lake Pleasant Pkwy and W Pinnacle Peak Road, the worker who was supposed to help us didn't do much to resolve our issue. I am totally changing the previous rating to a less than ZERO because AutoZone doesn't care about customers. The employee name is ( John or Feradi ) he was really rude and miserable, he didn’t bother to help at all. We need to hold companies accountable for how they treat minorities (Race, sex, gender, disability, etc.) when they take our dollars. Giving our money to their competitors may open their eyes up to treat everyone equal regardless of their personal biases. Never go back there again."

"I just went into this AutoZone and asked to help with my service engine light on, which I’ve done several times before. Well this time Carlos tries to hand me the machine, for me to do it myself, I told him I do not know how to use it. He shakes his head and Tries explain to me how to do it. I told him I thought that someone that worked there would do it. He continues to give me dirty looks and shakes his head and said they only do it as a courtesy. He. I could maybe understand him doing this if it was extremely busy in the store, but I was the only one there. Very rude.!!"