Mercedes-Benz of Tucson

"Exceptional purchasing experience with Carolina. She is very knowledgeable about all Mercedes models. She patiently and clearly explained the various vehicles. Her fact based approach combined with astute listening skills, helped guide us through the decision making process. She owned our experience from the initial test drive through the delivery of our GLE. Carolina cared about truly finding the right model and specific car for us. We never felt pressured. She was completely transparent during each step of the purchase process. We could not be more happy with our GLE. Highly recommend Carolina if you are looking for a highly knowledgeable sales representative who genuinely cares about her customers!"

"I had an issue with my Mercedes me connect services. I scheduled the service (in which they had to keep the car at least 24hrs to diagnose properly). I thought I'd have to rent a car, but they had an Uber pick me up, take me home, AND when my car was ready to pick up... do the same. I am VERY impressed with this, along with the professionalism that Kayla Diaz gave me from the time I first made contact, along with everyone I happened to pass while there! GREAT EXPERIENCE!!! When it's time for maintenance to be done, they'll be the ONLY ones touching my car!"

"Such a great dealership. Service advisors are so nice and accommodating. Always good snacks and refreshments for customers waiting on vehicles being serviced. Although there is only one Mercedes dealer in Tucson, these guys are the greatest."

"I couldn't figure out how to change the battery in my key fob. The gentleman at the service counter was fantastic in under 5 minutes he replaced the batteries in both and fixed the button on one of them. Understand people this thing has secret buttons and sequence to open them and he could probably do it with his eyes closed. He made my day. Thank you! UPDATE: 3/12/24 - decided to take my Mercedes in because it was taking two times of turning the car over to start and the AC wasn't blowing on the driver side. So far so good AC is ice cold. Colder than it's ever been. They replaced the fuel pump and so far I haven't had to start the car twice but I just got it back. But I trust that this fixed it. Thank you David Layton for your patience. And thank you service team for your work."

"Took my car to get serviced and get a coolant leak fixed at Mercedes of Tucson and everything was taking care of with excellent service. My service agent Lucky was very helpful and kept me informed and up to date with what was being worked on. The entire staff that helped me were all awesome and friendly."