Rent-A-Center

"Have been using RTC for year can’t say anything wrong other then need better combos"

"Called to set up a purchase. I have been a rent a center customer at other stores previously. Not only did it take much longer for my transaction to happen they still have not delivered my furniture the delivery time was set for early afternoon. Then 5 then 7 and now it’s after 7 and still not here. No call just excuses. We had to call them for updates. I have never had such terrible customer service and I’m a repeat customer that paid on time."

"Be aware, this store provides conflict information and refuses to communicate. I called the store 1 day before the next payment date to pick up the rental and cancel the next payment. They told me they would cancel the payment and would pick up the rental later in that date and would give me a call to confirm. No one showed up, no call received and no payment cancellation. Later, I called them for the payment refund and the guy said he would let his manager to give me a callback, no callback received… in a couple of days, I called them again, the manager said I could not receive a refund because the pick up date was after the payment date. Seriously? They missed the pick up date they promised and then accused the customer, is this a fraud? The manager said there is a policy written on the contract to inform the store at least 3 days before the payment and would send the contract to me. I did not receive the contract and called them again, a guy said the manager would give me a callback shortly, no callback happened at all. RAC, if you noticed this message by any chance, please learn how to treat your customers with honesty and integrity. When you say you are gonna cancel the payment, please do; when you say you are gonna deliver or pick up the rental, please do; when you say you are gonna callback, please do."

"Went in the Store Wednesday November 18 2023. Paid for the first full month for a Dinning set and wash was told was gonna be delivered on 11/16/23 nothing then was told 11/17/23 still nothing called 11/18/23 was told that his driver went home sick and was gonna see if another store can come deliver. It's 3pm still haven't heard anything back. I'll just request for my REFUND. Maybe they should just close the store if No one wants to work."

"They didn't have what I was looking for, but the lady that helped us did everything she could. Very clean and friendly would definitely go here if needed again in the future."