Goodyear Auto Service

"Took my car to change the brake pads, 3 weeks later it was squeaking every time I turned, took it to the shop again and after 2 days they did nothing, literally nothing, had to call them to get the work started and even like that they would take another day. Had to go right away to get it back."

"If I could rate negative stars, I would! Came in for a free check. I was told it would be 30 minutes. It then took 2 hrs to inspect my vehicle and as I was going to ask the mechanics what is going on they proceeded to conversate about how they were going to make a lot of money off me like I wasn't standing in front of them. I began watching to see what the mechanics were doing, and they took off a couple of pieces from the undercarriage of my car like nothing happened! I was there! The fact they were supposed to inspect not tinker with my vehicle and then treat me as a donation for their pockets is absolutely wild!! I've been to many other Goodyears, and this one is not it!!! The mechanics here should be eager to assist the customers not mess with their vehicles more to give them other problems that they didn't come there for! The fact they thought they were being slick is crazy! an inspection has taken that long, especially when you are told it would take 30 minutes. Honestly, don't waste your time coming here. The staff is going to play around with your vehicle and really not do anything!"

"Natalie and the guy named Stone at Goodyear helped me. I’m from out of town and they were able to help on the spot! Very friend and awesome customer service!!! 5 stars for sure!!!"

"Great service and staff. Got me in well ahead of my scheduled time slot. Will definitely be going back for my next set of GY tires!"

"This is a TERRIBLE Goodyear location. Corporate needs to fire the staff and start over. The front desk person was nice. Everything else was AWFUL. Came in for three things (i) flat fix (ii) tire rotation (iii) alignment. Issue 1: when I picked up my car which was "done" I noticed the alignment wasn't on the sheet. I was told they "forgot" but could do it if I wanted to wait (I didn't have time to wait). THEY FORGOT? HOW? WE DID THE INITIAL WRITEUP OF THE WORK TO BE DONE. Issue 2: I saw they did have the rotation on the sheet. Verbally asking to confirm they did it, I was told "I don't think we rotated them them because the wear was even." WHAT? MY TIRE WEAR WAS ONLY EVEN BECAUSE THEY'D BEEN PROPERLY ROTATED UP TO THAT POINT. Issue 3: When I drove away, I noticed my car had a new "shake." I figured maybe the highway was a bit less smooth, and rushed to my meeting. After the meeting, unable to read driving directions on my phone the shake was so bad. I called them, and they said to come back in if they could, and they'd look at it. I had to push back a very important meeting to go out of my way to drive back. When I got there, they got me right in (the shop wasn't busy at all). They told me they'd "marked the tire so they could line it back up when they put it on after fixing the flat, but maybe he got it slightly off." After "fixing it" they told me "either he hadn't gotten the tire lined up, or maybe there was mud on the tire - but they'd washed the mud off to make sure it didn't happen again." I still had the big green arrow on the tire from their initial lazy attempt to skip balancing. THEY HADN'T BOTHERED TO BALANCE THE WHEEL THE FIRST TIME. THEY WERE TOO LAZY. Issue 4: After returning home (driving a very, very significant distance), I realized they hadn't even done the balance right. The wheel they'd "fixed" and "balanced" when I brought it back due to shaking had multiple weights on the outside of the wheel (and my local Goodyear told me there were a BUNCH of weights on the inside of the wheel). INSTEAD OF TAKING THE EXISTING WEIGHT OFF, AND PUTTING THE RIGHT WEIGHT IN THE RIGHT PLACE, THEY JUST TOOK THE LAZY, INCOMPETENT, AND ONLY SOMEWHAT EFFECTIVE APPROACH - AND SHOVED A BUNCH OF NEW WEIGHTS ON - NOT GOOD FOR MY TIRE, AND WASN'T AS STABLE AS A PROPERLY BALANCED WHEEL. I went to my usual Goodyear when I got back home. First, the car was significantly out of alignment (and I'd driven a very significant distance with it out of alignment because of this store's mistake). DRIVING OUT OF ALIGNMENT CAUSES UNEVEN WEAR - I'LL FOOT THE BILL FOR THAT. I also confirmed they hadn't rotated the tires; the flat tire they'd fixed was still in the same spot on the car as when I first brought it in. I deliberately chose a corporate Goodyear - when I'm in my home city, that's where I go exclusively because they're honest, competent, and reasonable. This store is the opposite. It's a terrible location. Corporate should fire everyone here and start over. Although the person at the front desk was very nice, it's concerning they were clearly aware how incompetent/dishonest the shop was. I'm sure Goodyear corporate will respond with a canned response. I'm not interested in a canned response. They should do something about this store. And everyone else should know to avoid this location like the plague, because they're incompetent/dishonest."