Walmart Auto Care Centers

"Yeah it’s a bad place, maybe understaffed. Had an app at 8, got here at 8:15. The girl upfront was having a bad day, didn’t tell me about multiple instructions like to park the car in the correct area, asking for all the info again that I already had set up online for appointment. It’s 9:30 and they still haven’t serviced the car, and after asking the woman got upset. Talking behind my back, another employee had to apologize for her behavior."

"This poor rating is for Walmart's online system for the auto center and app. Ordered two tires online on 10/19 and scheduled appt for 10/28, estimated delivery date 10/24. Tires didn't arrive by 10/28 so the online system cancelled my appointment. The tires arrived the following day 10/29 but the system wouldn't allow me to reschedule. I called the auto center, they wrote a note with my info and gave me the 6pm appt for 11/1. On 11/1 I arrived 10 mins early and the techs were surprised to see me, although when I told them about the note they acknowledged they had seen the note. They were working on a car and had 2 waiting for oil changes, told me they close at 7pm but one tech was willing to stay late and my truck would be done by 8pm. I didn't wait around. On 11/3 I called the auto center and spoke with a manager. She was unable to schedule an appt for me in her computer. The online system would refund my order if I didn't pick up the tires by 11/4. On 11/5 I got a refund for ONLY ONE of the two tires. The app wouldn't allow me to cancel or start a return for my order at any point. I work six days a week and don't have time to wait around for hours. Avoid this auto center unless you have lots of time to spare. I scheduled an appt at Midas on Alma School & Guadalupe. It was $60 more expensive but everything went smoothly and quickly. Midas is worth the extra money."

"This place has a bunch of amateur and non professional workers working for auto and tire services. I had an appointment at 11 am and didn't get my car back til 3pm. I came in for four new tires that I ordered online and had them installed and ballanced for warranty purposes. Turns out the guy who started to do the work decided to take a lunch after changing out one tires. He told others to take over but the guys had no experience on using the tire machine. Also they never called or let me know what was going on. I was right there in front waiting in the waiting room. Save your time and money. Go somewhere else."

"Do not bring you vehicle here for an oil change! They stripped the bleeder screw threads on the tank. They tried replacing the bolt, but the tank is stripped now. Was not leaking before this service, now I have am oil leak. May need a new pan! Terrible!"