NAPA Auto Parts,

2330 W Broadway Rd, Mesa, AZ 85202, United States

"I ordered a part overnight only to be told the next day that their truck doesn't run on my pick-up day. I asked why overnight was an option when it wasn't a possibility, and the staff member chuckled. He went on to state that people are always upset about the delay. I suggested that he update the system so customers could make an informed decision because I ONLY purchased the part from them because they offered it the next day. He was silent. The next day, so basically, the 3rd day I called to check on my part, and the man who answered the phone was rude. He said that I needed to speak to Casey. I asked if I could give him my name so he could check the system. He repeated that I needed to wait for Casey. He then said, without taking my name that my part would be available for pick up in a few days. I questioned how he obtained this information without asking my name and was told that he received no deliveries today. I was livid so I drove to the store and guess what, my part was magically there."

"I believe that NAPA is a good company. The workers here… were okay. It was awkward, no one spoke when I said “Hey, how’s it going”. Also, when I got ready to buy, it was very hard to get the staff to talk about the product."

"There is an older gentleman who works here who is very rude. I only get a 5 gallon bucket of oil and he never offers to help me. The other staff have always offered to help either with a cart or carrying it out. This guy needs to retire if he can't help a woman out to her car with a 5 gallon bucket. Sorry."

"This location had everything I needed for my foreign car. The correct gear oils, parts and even the specific funnel and tube we needed. We had been to Auto Zone, and O'Reilly's. This Napa location had everything in stock. Very friendly staff and convenient."

"Dropped a battery off here to be charged (12.4v), left it overnight and picked it up the next day. The guy behind the counter tested it and said it was fully charged and good. Brought it home, installed it and it barely got the starter solenoid to pop out. Checked the voltage and it was 12.3v (not charged). Wouldn't recommend this store."