Discount Tire 16131 West Bell Road, Surprise, AZ 85374

"Selected and Purchased online, walked in and out in 65 min!! I don't know how Discount Tire does it, but they have the best customer service ever. The crews work hard and are always so friendly."

"I came in with a flat yesterday, they needed to replace the tire and order one because it wasn't in stock. I set an appointment for the next day and came in. I sat until 1 hour after my appointment time just to tell me they ordered the wrong tire, and I wasn't going to get my tire today. I am asking g fir a refund of the road hazard warranty I just bought, and I am taking my business elsewhere. I have been a loyal discount tire customer for over 20 years, never again!!! *Update* They covered the expense for my time wasted, but I was still not given any answers, other than their suppliers screw up all the time. I asked for their number to reach out, but was given the run around..."

"Great Service! I have become a fan of Discount Tire…based on price and tremendous service. I made a reservation to get my tires rotated and balanced….showed up early and they got me in and out within 45 minutes……no charge because I bought my tires from them. I checked with the dealership and they would of charged me at least $130.00 for the same service."

"Dear NW Valley Residents, In my profession, timeliness is paramount. As a self-employed individual, my business vehicle isn't just transportation—it's essential for meeting appointments all over Arizona. Recently when it came to replacing my tires, I nearly went with my routine of visiting a big box store where I hold a membership. However, their tire selection didn't meet my specific requirements. Alongside the limited choices available, they stocked only one overpriced model/brand of tire, making price comparisons challenging. Here's what I did differently: I called Discount Tire. They not only price-matched but also provided exceptional service. Even on a busy weekday with a line of customers being served by other in store consultants, Store Assistant Manager Sebastian D. ensured my pricing was accurate and that I left satisfied. The “install” techs are even “viewable” from the customer waiting area, and I was impressed that for the final 30 seconds of checking my 4 new tires, they even used hand torque wrenches for installation, making sure I could handle any emergency tire changes. Thank you, Discount Tire, for the excellent service and for being an Arizona-based company. You've won me over with your proper installs and keeping your Company Headquarters within our state's borders. When it's time for new tires, make the same choice I did—call Discount Tire."

"Install 4 new tires in such a hap hazard way. One tire had leaking valve stem that flattened out while eating dinner and of course they closed 20 minutes ago. Plus no valve covers on any tires! Left us stranded having to change out tire. Plus tomorrow had to be at work at 630a so can't take it in. I cannot believe that they just slapped on the tires so poorly that they had to leave valve stand and didn't even put any valve caps on the tires. They also typically clean the tire off of any marks before leaving the store but the tires are completely dirty as well. This shows the poor workmanship and the fact that they just rushed through it. Tires are a life and death maintenance issue. My wife could have been stranded on the freeway this evening. Fortunately someone walking by heard the hissing and notified us. I've been a customer for 25 years and I'm so dismayed at the situation. Update: next day because I started work so early I couldn't bring it in so I put my spare tire on the front. Finish my work up and when I came out 8 hours later, the right rear tire was flat. I cannot imagine what they did to mess up the install Update the manager from Surprise called me and apologized. Fortunately I was close to a Discount Tire in Glendale and 83rd who immediately remounted all the tires and check the stems and everything seems to be fine. The manager from Surprise apologized and offered me reasonable conversation for my time. Upgraded a one-star rating to four star."